"Remove the lower back panel inside the freezer"
I see screws holding in the brackets that hold up the shelving. There is a louvered vent about a third of the way up - I don't know what's behind that. But I don't easily see a "lower back panel" where I take out a few screws and it will just pop out. There are coverings over the shelf supports or over the louvered panel, but no simple back panel. Cecile
okay - understand I'm taking out the shelving brackets to access the back panel. I hope the back panel has an upper and lower piece,
Visually -- it all looks like one big panel going from top to bottom in the freezer -- and the top of the panel is behind the water dispenser. I'm really praying that I don't have to play with the water dispenser at all -- and there is a lower part of the panel that's going to come out. Is that right? Or will I have to deal with the dispenser at the top of the refrigerator in front of the panel? Cecile
It turned out the drip pan with the blocked hole was behind the vent panel about 1/3 of the way up the back panel, inside the freezer compartment. Once we took that off, we could see the ice in the tray and get it unblocked. We didn't have to take off any other screws or panels. On this model the drop pan is just accessed through the small vented panel. I guess it's different than models you're familiar with.
Thanks, I understand. It's working fine now, so I guess it's ok.