How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy 43 Your Own Question

Randy 43
Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3320
Experience:  20 yrs experience 18 in home,gas license , refrigeration expert
13202342
Type Your Appliance Question Here...
Randy 43 is online now
A new question is answered every 9 seconds

I have a stackable washer/dryer, Maytag. Now, the washer moves

Resolved Question:

I have a stackable washer/dryer, Maytag. Now, the washer moves when washing clothes
Submitted: 1 year ago.
Category: Appliance
Expert:  Randy 43 replied 1 year ago.

Randy 43 :

Hello, my name is XXXXX XXXXX iam happy to help you with your question today..

Randy 43 :

do you have a model number? is this a frontloader or top loader ?

Customer:

model number is XXXXX it loads from the top

Randy 43 :

that model comes up as a gas dryer,any other numbers?

Customer:

serial number is XXXXX couldn't find a number on the washer

Randy 43 :

ok, is it a gas dryer on top?

Customer:

yes it is

Randy 43 :

Ok thx , when you say it walks ? it comes out of its support bracket? are the bottom rails locked into the front panel of the washer ? or is there a space there?

Customer:

I can see the bottom rails sticking outwards and its hard to push it back. Only one side of the washer the bottom rails sticks out

Randy 43 :

those should be tight against the front panel the panel locks everything in tight , you can unscrew those 2 screws on the bottom of the front panel and pull out from the bottom until the clips at the top release ..then you can pull the washer out from the support bracket 6-12" and try and slide it back in square reinstall the front panel and make sure both rails lock in ,that is maximum support

Randy 43 :

also while the panel is off look for oil inside the machine ,Excessive oil could be a transmission leak ,and causing slipping of the feet

Randy 43 :

watch your fingers ,with the front off there is no guide for the belty

Randy 43 :

belts

Randy 43 :

if it doesnt slide back in properely look at the back of the washer for a binding fill hose or connection

Customer:

Ok i tried it. I was about to give up but when I keep pulling the washer out the rails seem to go back in place and it was easier to move. So, when I pull the front panel back and tighten the screws the rails seem to fit in place as I tighten screws, does that sound right? I think it worked. And there was no sight of any oil spillage. The only way I would be able to tell is when I wash clothes. Thank you

Customer:

I mean PUT the front panel back not pull.

Randy 43 :

they should lock in and stay there providing stability , try it with a load of clothes , let me know if any problems ? thx Randy

Randy 43 :

there shouldnt be any spaces on the sides the rails should but up against the front panel

Randy 43 :

thank you

Randy 43 : This seems to be frozen?
Customer:

I think it worked I did a load of laundry and the rails are still intact

Randy 43 :

that sounds good ,it provides stability to the washer

Randy 43 :

my screen is always locked on you accepting? i thank you for that ,but it seems to be frozen ? would you mind trying that again? you will not be charged more than the one initial time , thank you and im glad it is all working ok

Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3320
Experience: 20 yrs experience 18 in home,gas license , refrigeration expert
Randy 43 and 6 other Appliance Specialists are ready to help you
Expert:  Randy 43 replied 1 year ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances