Hello, Thank you for using this service, I will be helping you with your problem today
Good morning, Yes you can fix this yourself, Whats going on is your defrost drain is clogged. This is common on these. You need to remove the back panel inside the freezer section behind your food and clear the ice from under the coils. When this defrosts the water goes down a tube running down the back of the refrigerator. (number 315 on the digram) you need to boil some water remove panel number 210 on this diagram and pour the water over the ice until its all melted and the water drains freely again. sometime its nessasary to remove the tube running down the back and rinse it out to clear it. this will take care of your issue, thanks and best wishes. Bryan
Should I unplug the refrigerator?
We removed the back and poured water on the coils. That didn't work so how do you remove the bllack tube on the outside back of the refrigerator?
Well we didn't have a plumber's snake to clean it out and running hot water in it didn't get rid of the blockage. My son is outside trying to get it out with a hose.
My son is still working on it. It says that if I rate your service it will close my question. I will let you know if it works in a few minutes. Sorry that it is taking so long to clean out the debris.