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Chas
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16444
Experience:  Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
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The cooktop light on my whirlpool microwave is out...replaced

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The cooktop light on my whirlpool microwave is out...replaced bulb however when removing the bulb the base and the bulb were separated. This trip the circuit breaker at the service panel. Could this damage the circuit board? every thing else seems to be working

Hello from our service,

My name is Chas, I am so happy to help you today.
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When you reset the breaker, did everything else come back on?

 

 

 

Did you test all the functions?

 

 


Customer: replied 3 years ago.

Yes to both

Then no harm was done to the unit, you are safe to go and use it for cooking...




All I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Click the continue conversation link if you would like to continue this conversation. If you are done and rate a 1 or 2 star please consider using the "continue conversation" link and telling me what more I can do or what more you would have liked that was within my power so that I possibly give you that information or help me improve my customer satisfaction rating. . .

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Customer: replied 3 years ago.


I am sorry the cook top light still does not work

That problem would take out the relay board for the microwave. When it shorted out, do you have the complete model number of the microwave?

Customer: replied 3 years ago.


Sorry for the delay...Model #WMH2175XVB-1

f you want to fix the cooktop light, then you will need to replace the control behind the touchpad, you can click on the blue link to order it,

Click here for the correct part for your unit.



All I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Click the continue conversation link if you would like to continue this conversation. If you are done and rate a 1 or 2 star please consider using the "continue conversation" link and telling me what more I can do or what more you would have liked that was within my power so that I possibly give you that information or help me improve my customer satisfaction rating. . .

Bonuses are welcome if I have helped you a lot, however they are not mandatory

Customer: replied 3 years ago.


Is this the only solution?

Yes, very common with people trying to replace lights without turning off the power to them, very sensitive electronics on these models, they don't like shorts in them at all, but at least the rest is still working on it, but alas no lights now... SighCry
Customer: replied 3 years ago.

This is the second microwave that this has happened to...I figure that is what the problem was but did not want to spend $150.00 on a part that will not fix the problem...simple to install?

It should be 2 or 3 screws to remove the grill on top, then you will see one screw on top of the touch pad once you remove the grille, the touch pad will come forward and the wires can be disconnected, then you can swap out the control panel. Takes me about 20 minutes from start to finish. Remember in the future to unplug it before changing the bulb...



Customer: replied 3 years ago.

Thanks for your help...

No Problem, please remember to rate my service to you today, so I may be credited....


Have a great day


Chas
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