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Chas
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16453
Experience:  Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
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Optional Information: Brand: kenmore Type of Appliance:

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Optional Information:
Brand: kenmore
Type of Appliance: Washer
Model Number: 417.48102701

I am having an issue with my washer going to "no spin" after the rinse cycle. I posted on this site about a month and a half ago and was told to replace the door latch assembly, which I did. it lasted about 3 weeks. Thinking that I may have gotten a defective part, I replace it again. This time it lasted 2 weeks. I'm almost to the point of chunking the washer out the door!!! Any advice on where I should look for the solution to my problem at?

Hello from our service,

My name is Chas, I am so happy to help you today.
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Did the new lock require you to replace the wire harness?

 

 

 

Customer: replied 3 years ago.


no, only the door latch assembly itself. unplugged the old one and plugged in the new one.

About the only thing I can come up with is the door strike is breaking the lock, Does your strike look like this?

Customer: replied 3 years ago.


yes it does.

Rob,
I am at a loss here, I have never heard of this happening more than once so quickly. Then the only other thing that could be taking out the lock mechanism is the control board for it, It sends the power to the lock and checks it, you can click on the blue link below to order the correct part for your washing machine.


Click here for the correct part for your unit.



Repair Clinic offers a 365 day no question ask return policy, so if the repair does not work you can return the part to them for a full refund, yes this even includes electronic parts that many other part suppliers will not allow to be returned.


All I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Click the continue conversation link if you would like to continue this conversation. If you are done and rate a 1 or 2 star please consider using the "continue conversation" link and telling me what more I can do or what more you would have liked that was within my power so that I possibly give you that information or help me improve my customer satisfaction rating. . .

Bonuses are welcome if I have helped you a lot, however they are not mandatory

 

 

Customer: replied 3 years ago.


will I need to replace the lock assembly again also? and how hard is it to replace the control board?

The control board is not hard to replace, just be careful when you remove the cover as there should be small springs that are used for the buttons.. Also I would replace the door lock again, it should be under warranty if you purchsed it from Repair Clinic.
Customer: replied 3 years ago.


do you think it is worth investing $200 more dollars in parts on a 5 year old machine or should I consider purchasing a new washer?

I wouldn't even think about repairing it if I owned it. I would purchase a Samsung Direct Drive front loader, My wife would divorce me If I got rid of ours, had it 9 years now and 6 loads a day, never had one problem with it...
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