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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12034
Experience:  15 yrs. experience as a certified appliance technician.
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I have a quiet partner 1 model DU 1055 XTSS2. I tried the reset

Resolved Question:

I have a quiet partner 1 model DU 1055 XTSS2. I tried the reset procedure several times but to no avail. when I press the "NORMAL" button after reseting the breaker. the "HEATED DRY" light comes on simultaneously. I finish the reset procedure and shut the door. The rumbling sound starts, presumbly the motor, and runs for 30 seconds. (draining ???)--I push the "CANCEL" button twice but that does nothing.
Submitted: 1 year ago.
Category: Appliance
Expert:  Bryan replied 1 year ago.
Hello, Thank you for using this service, I will be helping you with your problem today give me a minute to look up your model info. I'll be back shortly.
Expert:  Bryan replied 1 year ago.
is this the what you tried ?

SERVICE DIAGNOSTICS CYCLE NOTES

NOTE 1.

To invoke the Diagnostics Cycle, perform


the following key presses or actions in less than


6 seconds while in standby:


Heated Dry

➙ Normal ➙ Heated Dry ➙ Normal


To rapid advance one interval at a time, press the


Start/Resume key.


Invoking Service Diagnostics clears all status and


last ran information from memory and restores


defaults; It also forces the next cycle to be a sensor


calibration cycle.


Calibration cycles begin with a "sensor check" to


determine whether the dishwasher has an OWI soil


sensor or not. If the control detects an OWI, it forces


two rinses to occur prior to Final Rinse (to assure


clear water), then calibrates the OWI during the final


rinse.

Customer: replied 1 year ago.

I cycled the power breaker and tried your suggestion. The "NORMAL", "HEATED DRY" buttons illuminate simulataneously but the washer does nothing until the door is closed. THEN the motor will start rumbling, I'll call it, and it apears to be draining. If I don't close the door to initiate this action then the "NORMAL, "HEATED DRY" lights will illuminate and the washer will just sit there with the lights on for 60-70 seconds, then go out

Expert:  Bryan replied 1 year ago.
okay so you hear the motor start and then it stops ? does it do anything else ? when the door is shut ? is the water on ? it sounds like its not putting water in which will stop the cycle . do you have a volt meter ?
Customer: replied 1 year ago.

well, it appears to be draining the water that was in it. It was working fine, then all of a sudden this happened after it completed its last, working, wash cycle. It's not attempting to put in the water. We also cannot turn "OFF" the "HEATED DRY" option or select the "DELAY" options. It's like it's locked into "NORMAL" HEATED DRY" option only AND yes I have a meter but I'll need to remove the panels if were going into that aspect of repairs

Expert:  Bryan replied 1 year ago.
are the lights blinking? the heated dry and normal ? if so are they blinking fast or slow ?
Expert:  Bryan replied 1 year ago.
also try this.

Press and hold the Heated Dry key for

5 seconds to turn off (or on) the Control


Lock feature.

Customer: replied 1 year ago.

tried the control lock & unlock already before chatting with you guys, no avail

Expert:  Bryan replied 1 year ago.
okay. what about the lights ? are they blinking ? if so fast or slow. ?
Customer: replied 1 year ago.

no blinking lights at all at any point of troubleshooting, even after cycling the power breaker and the diagnostic steps from earlier ---- my latest observation is that because of the "HEATED DRY" light being illuminated and unable to extinguish the light (turn it off) by pressing the button it will only allow me to change the "CYCLE" options to "LIGHT", 'NORMAL", "POTS & PANS". i think that was standard before just bringing it up to your attention of details for this purpose

Expert:  Bryan replied 1 year ago.
okay I get it. well its one of tow things. the keypad is bad or the control board. Main Control Board W10084141       Main Product View

ERATION

A rapidly blinking LED over


one of the keys of the keypad


(or sometimes a "dead"


keypad/console) indicates one


or more key switch lines are


stuck or shorted on either the


control or the keypad. To


determine if the control or


keypad is faulty, do the


following test:


1.

Unplug dishwasher or disconnect


power.


2.

Open the dishwasher door.


3.

Open console and disconnect the


keypad ribbon connection from


the control (at P1). Make sure all


other connections are made.


4.

Put console back together. Do not


close the dishwasher door.


5.

Plug in dishwasher or reconnect


power.


6.

Wait 5 seconds.


7.

Close dishwasher door.


8.

Monitor the control's response:


If the control is OK (no longer


sees shorts with the keypad


unplugged), it will respond by


turning on a Drain Motor for


2 minutes. Check and/or


replace the keypad if the


control responds OK.


If the control is not OK (still


sees shorts with the keypad


unplugged), then the drain


motor will NOT respond and


will remain off. If no response,


replace the control.

Touchpad and Control Panel W10021710 Main Product View
Customer: replied 1 year ago.

I'll try this and let you know something

Expert:  Bryan replied 1 year ago.
okay these are some of the most difficult things to diagnose. but I know its one or the other . thanks and let me know. Bryan
Expert:  Bryan replied 1 year ago.
I am sending you a link to the entire service tech sheets maybe that will help. click this link. tech sheets
Customer: replied 1 year ago.

with the instructions provided I did as instructed and the "DRAIN MOTOR" action was initated for the 2 minute cycle so I will come to the conclusion that the keypad is bad and I'll need another one

Expert:  Bryan replied 1 year ago.
thats sure is. I was kinda thinking that but these are expensive and didn't want to make an error. heres a link to the part and they have a full 100% money back guaranty even if you installed it and it didn't fix your issue. get it at this link, its worth it because of their guaranty. control panel I sent you the tech sheets just in case you want to go over them. thanks, Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12034
Experience: 15 yrs. experience as a certified appliance technician.
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Bryan
Bryan
Appliance Technician
12034 Satisfied Customers
15 yrs. experience as a certified appliance technician.