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Hello, my name is XXXXX XXXXX iam happy to help you with your question today.. can you give me the model number ? thx
hi ,that is the icemaker that has many upgrades , have you done any diagnostic tests?
like what diagnostics?
there are some diagnostics that can be done , is the icemaker on in the display ? if so press and hold the 2 two up arrows on the freezer and fridge settings ..it should go into diagnostics ..let me know
hold for 3-5 secs
I wont be at the fridge till tomorrow :-( can you explain some procedures to follow and what to expect from them ??
its a little hard unless you are there , can you contact me tomorrow and we can go thru the diagnostics?
Sure will you be around tomorrow at 10:00 am ?
ill be online around 11:00 am tomorrow , too late for you?
this chat session is new to me with just answer usually I have to wait a while while I ask questions
chat is faster .we can do either way
chat is great can that be done at sometime starting at 11:00 tomorrow ? Is chat anew thing with just answer ? I think it's great
no ,its been here for awhile , a lot of customers dont like chat? not sure why? but ill be online by 11am
ok do I just look for you. Randy or just randomly ask a question ? not sure how to directly contact you ?
just respond to this same question ,itll show up on my screen
ok thanks for your help
ok ,talk to you later
do you feel that we can pinpoint the ice maker issue even with all the upgrades for it ?
truthfully that icemaker had a LOT of issues ,with the various tests ,it can pinpoint which board version it has ,if the fan is working?, if the motor is stripped?,,heater function ..it was a problem ,im not going to lie ..it isnt a very good icemaker
is there a certain model # XXXXX this whole ice maker or does it just come in parts ?
it comes in parts only , that is the problem , it is part of the fridge section , they now make a totally different icemaker that can be changed as a whole unit , just because of the issues the original icemaker had
cant I just pick up that ice maker to replace the existing one with problems or was it not made to be interchangeable ?
not on your model , it is not interchangeable ,,it only has upgrade parts ,that is why electrolux went with a completely new style icemaker that is interchangeable
ok thanks this has been very helpful and I will look for you tomorrow around 11;00
ok .talk tomorrow