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Hello, Thank you for using this service, I will be helping you with your problem today.
Do you have the model number so I can better assist you?
Okay I am going to have you try a hard restart for the emitter/receiver. That's the electronic eye. Unplug the refrigerator for 5 minutes and allow this to reset. Plug it back in and check the emitter/receiver when you open the door it should be blinking, straight across from the blinking light there is a flap with a hole in it, without covering the hole press the flap in, does the light stay on steady then ?
Sorry for the delay, got tied up. I'll try your suggestion and get back to you
Test resulted in following: open freezer door LED blinked 3 times, pause, 3 times again, then no light
Holding flap down gave no light
That's what I've been thinking also. I assume emitter/receiver are both circuit boards, one containing the emitter, the other containing the receiver. If so, these guys are pricey. Also, will I be charged before I order/install these boards?
Follow up to your suggestions. I installed emitter & receiver boards. I know get a 2x blink with a pause. When I close the emitter board the LED remains on steady. This was about 2 hours ago. Do I need to do anything else or just wait it out.
No evidence of any activity from ice maker. There is no water in tray, but I know water system works ok as I saw water flowing into tray. I'm wondering if I have to maybe jump start it. I can slide out ice maker and remove cover and jump "T" & "H" without unplugging anything
Thanks for your help. I jumped the new unit with no success, so I re-installed my old unit and jumped it. IT WORKS!!!
Thanks for all your assistance. FYI, on the new unit there was not a clip on the wire harness connector to fasten to the housing which made it difficult to connect to the fridge connector. I used my old harness.