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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12060
Experience:  15 yrs. experience as a certified appliance technician.
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While attempting to replace oven bulb in my GE JBS55DMW range,

Customer Question

While attempting to replace oven bulb in my GE JBS55DMW range, loud pop and all power is lost. Is there a reset switch or do I need to call repair?
Submitted: 1 year ago.
Category: Appliance
Expert:  Bryan replied 1 year ago.

Hello, Thank you for using this service, I will be helping you with your problem today

Good afternoon, Do none of your burners work at all ? I believe you mean all power went out that the clock went blank is that correct ?

Customer: replied 1 year ago.

Yes, all power to the unit is out and nothing is working.


 

Expert:  Bryan replied 1 year ago.
Okay, do you have circuit breakers or fuses in your home ? have you check those yet ?
Customer: replied 1 year ago.

I do have breakers and have not checked them as yet. I will do so now.

Expert:  Bryan replied 1 year ago.
okay I think you tripped a breaker.
Customer: replied 1 year ago.

I checked the breaker, it is not thrown. I did flip it off, waited about 20 seconds, and turned it back on. The range is still out.

Expert:  Bryan replied 1 year ago.
okay, shut the breaker off and pull the range away from the wall and unplug it. check the cord where it connects to the range. see if it burned a pot off the terminal block. also check the wall plug and see if that is burned inside. just make sure the power is still shut off. when you checked the breaker it should have been a double breaker was it ? usually 30 amps
Customer: replied 1 year ago.

It is a double breaker. Will you remain on line while I do the work or do you want me to re-contact you?


 

Expert:  Bryan replied 1 year ago.
yes I will be here. go ahead and do that.
Customer: replied 1 year ago.

I took each part of the backing off and found no burn spots on any of the wires and/or the pig tail. Where the wiring comes out the back for the stove light there is some brown on that white insulation, but that could be from regular use. I looked at the wall plug and found no burned areas on it either.

Customer: replied 1 year ago.

I took each part of the backing off and found no burn spots on any of the wires and/or the pig tail. Where the wiring comes out the back for the stove light there is some brown on that white insulation, but that could be from regular use. I looked at the wall plug and found no burned areas on it either.

Expert:  Bryan replied 1 year ago.

Do you have a volt meter ? can you check the outlet for 240 volts ? even if the clock went out on this the burners should work, sounds like a power issue.

Customer: replied 1 year ago.

I have a volt/ohm meter but I do not know how to check the outlet for 240 volts. That is a above my knowledge level. I can put it all back together, then attempt to use the burners. I don't think they will work as I tried them after turning the power on and off at the breaker. I take it there is not a "reset" switch on this unit. One is not visible even with the back off.

Expert:  Bryan replied 1 year ago.
Unfortunately theres no reset on the range itself. I'm pretty sure your not getting 240 volts though but if the burners work then you are so that wont be the issue. if the burners don't work its a power problem.
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12060
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 2 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.

Thank you for the help. I called the repair service, they found it to be the "mother" board that controls the oven and clock.

Expert:  Bryan replied 1 year ago.
Oh wow okay, Have a great weekend, best wishes and thanks, Bryan

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