Hello, Thank you for using this service, I will be helping you with your problem today
Can you open the door and look on the side wall for the model number tag and get the model number for me ?
Model number: NN-T664SFX
Serial Number: 6B5-1040288
Suspect: Magnetron Tube
Okay perfect, Although your most likely correct about the magnetron there are other things that can cause this. such as the high voltage transformer,a door switch, the high voltage diode also. so lets see. 1st does everything sound like it running ? (fans, turntable turning, ect. ?) just no heat ?
Sounds like it is running;
Interior light is ON;
Fan is ON
Just NO Heat
How do I get the number of the magnetron?
Do I have to dis-assemble the unit to get to the magnetron ?
Where do I order the part since it is still under warranty ?
Do I have to remove and install the new magnetron myself ?
Where do I send the appliance if I want it repaired ?
What is the approximate labor costs ?
Shipping costs ?
I purchased the microwave on June 14, 2011. The Magnetron Tube is supposed to have a 5 year warranty ( yesterday, the day the unit stopped working was June 20, 2013 ) Labor was not to be included.
Please e-mail the confirmation that there will not be any cost for this repair and instructions as to what is the next procedure that I need to follow.
Thank you for your assistance.
Zip code: Seattle, Washington 98118
What does "SHARP" have to do with Panasonic ? Are they the "same" company ?
sorry I meant panasonic , I have two microwave questions going ! Okay call this number to set up a service appointment. (425)(NNN) NNN-NNNN they come to you. let them know its under warranty. they'll help you and their 5 star rated. thanks and best wishes, Bryan
Unfortunately _ the company you recommended does not do any repair work. and, there are no appliance companies that do "warranty work" on Panasonic microwaves in the 98118 or 98005 zip code areas.
It appears that I will have to pay for the magnetron tube and labor.
Estimates are approximately $150 for the tube and $75 for labor if I take the microwave to the repair company.
It may be better to buy another microwave. ( not Panasonic )
Sorry, I cannot use your advice.