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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12002
Experience:  15 yrs. experience as a certified appliance technician.
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I have a Kitchenaid Superba Slectra stove. It is 7 or 8 years

Customer Question

I have a Kitchenaid Superba Slectra stove. It is 7 or 8 years old. Model number YKERC507EB3. This model number is XXXXX to find. But here is the problem. After 15 or 20 minutes in cooking something the stove starts to beep and a small about of steam comes out the small vent on the top of the stove. Also along with this a error code F4 also appears and then a probe image also appears on the stove dash.
Submitted: 1 year ago.
Category: Appliance
Expert:  Bryan replied 1 year ago.

Hello, Thank you for using this service, I will be helping you with your problem today

Does the control panel look like this ?

Customer: replied 1 year ago.

Not exactly. The information screen is in the middle and there are touch pads buttons down each side. The numbers control is to the right of the main screen

Expert:  Bryan replied 1 year ago.
okay how about this one ?
Customer: replied 1 year ago.

Yes that is the one

Expert:  Bryan replied 1 year ago.
okay great ! where did you get the model number ? was it on the book or range ?
Customer: replied 1 year ago.

On the range jusy above the on the lower drawer

Expert:  Bryan replied 1 year ago.
okay well I came up with this model number and since the clock is the same this would be the unit. KERC507EBL3 ,,, replace the sensor. heres a link to the part. sensor thanks and best wishes, Bryan


F4Shorted oven temperature sensor Replace oven temperature sensor
Customer: replied 1 year ago.

Bryan


 


the model number you used is not the same as the one I gave you. I suppose since the clock is the same it doesn't matter. Is that correct.

Expert:  Bryan replied 1 year ago.
yes the sensor is the same. they only used one in these ranges. that will work and take care of your issue, this is an older range so all the model numbers are no longer in the data bases.
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12002
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 8 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.

Bryan


 


Okay I took the sensor out and its resistance is 880. That is not a significant difference from the video information

Customer: replied 1 year ago.

Bryan


 


I took the old but still good heat sensor and bought a new one. The new won has the same resistance as the old one so therefore the old one is perfectly good. Where do I and you go from here?

Expert:  Bryan replied 1 year ago.
Okay so you have the new probe and it ohms the same ? thats strange because that code in the error codes says bad sensor (probe) thats not good news then. there are only two things that can cause that error and if the probe isn't the issue the control is, its not reading the probe correctly. It could be that the probe you took out has an intermittent problem when it heats up, can you try the new probe to make sure ?
Customer: replied 1 year ago.

A new control panel costs $700 and that is the only thing left. The heat sensor, even though the F4 says probe the problem is in the other end and that's the control panel. At least that is what I believe.

Expert:  Bryan replied 1 year ago.
yeah thats crazy money, and yes the probe goes directly to the control and theres nothing else between it

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