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Good evening. this is the most common microwave error. It mean the key pad (touch pad) is bad. One of the keys is sticking causing the error. the first thing to try is take a hair dryer on low heat and warm up the keypad massaging the keys with your fingers. its usually moisture in one of the keys. if that doesn't work you will need to replace the keypad. what color is yours? black white stainless ?
Thanks you for the suggestion we will try that and hope it works. The microwave is black. How long should we run the hair dryer?
Thank you so much Bryan. We went to try the hair dryer recommendation and right now the microwave is in the working stage so as soon as it goes to the error code we will try that. Also you have recommended a replacement key pad at Sears. My husband wanted to know how do you know that is the one for this machine as it doesn't say online which microwave it is for and do we need a keypad or a control panel?? Sorry, this isounds so very confusing,I am relaying back and forth.
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Okay if the hair dryer doesn't work we will order that part.
Thanks, I will get back to you if we need more assistance. Have a good evening.