How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12155
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

The refrigerator light does not come on, switch is sticking,

Customer Question

The refrigerator light does not come on, switch is sticking, it works when we pull out on it. Also the in door water supply takes 25 seconds to start flowing. Also the ice machine isn't making ice???
Submitted: 2 years ago.
Category: Appliance
Expert:  Bryan replied 2 years ago.

Hello, Thank you for using this service, I will be helping you with your problem today

can you get us the model number so we can better assist you ? there should be a tag inside the refrigerator section either on the side wall or the ceiling .

Customer: replied 2 years ago.

LSC27950ST

Expert:  Bryan replied 2 years ago.
okay this is the light switch, Light Switch 6600JB3007E Main Product Viewas you know, You need to replace it, it runs around $6.00 at this link. http://www.repairclinic.com/PartDetail/Light-Switch/6600JB3007E/1268250?modelNumber=LSC27950ST?RCAID=1000065 Now on to the ice maker. Is the ice maker cycling ? (the fingers turning)
Customer: replied 2 years ago.


I pulled and pushed on them, they wont turn

Expert:  Bryan replied 2 years ago.
okay you cant turn them by hand they are geared to the motor. What position are they in ? up,down.straight across? you can tell me by saying 1 oclock 2 oclock 3 and so fourth.
Customer: replied 2 years ago.


I would say 1:00 or 11:00 depending on your perspective

Expert:  Bryan replied 2 years ago.
in this position ? also the switch on the side is on correct ?
Customer: replied 2 years ago.

Yes, and the switch is on

Expert:  Bryan replied 2 years ago.
Are the lights on the ice maker lit up ? Sorry for all the questions, theres a couple of things that can cause this not to make ice, 1 of course is the ice maker has failed, 2 the plastic fill tube in the freezer that puts water into the ice maker is frozen and 2 the fill vale has failed. first you need to know if the ice maker is cycling. try turning the switch off and then back on. does this make any kind of noise or movement when you first switch it back on ?
Customer: replied 2 years ago.

No noise or movement from icemaker and the green light is on

Expert:  Bryan replied 2 years ago.
okay , well its down to 2 things then. the tube that feeds the water is frozen (take a hair dryer and defrost it) or the valve has failed, Water Inlet Valve 5221JA2006D Main Product Viewyou can test the valve by watching the video at this link. http://www.repairclinic.com/PartDetail/Water-Inlet-Valve/5221JA2006D/1266849?modelNumber=LSC27950ST?RCAID=1000065 if its bad you can order it there, hope this helps, thanks, Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12155
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 3 other Appliance Specialists are ready to help you
Expert:  Bryan replied 2 years ago.
one more thing. is your shut off arm down ? graphic
Customer: replied 2 years ago.


No, it stays up

Expert:  Bryan replied 2 years ago.
okay can you push it down or is it stuck and wont move ? these are supposed to stay up only when the bin is full of ice so it wont overflow.
Customer: replied 2 years ago.


I can push it down

Expert:  Bryan replied 2 years ago.
okay great ! put it down and leave it. it should make ice then .
Customer: replied 2 years ago.


It wont stay down, just pops back up

Expert:  Bryan replied 2 years ago.
mmm, okay. stick your finger into the ice maker and see if you feel ice in it that didn't eject.
Customer: replied 2 years ago.


No ice in it

Expert:  Bryan replied 2 years ago.
okay unfortunately its the ice maker thats failed mid cycle.you will need to order and replace it. sorry for the bad news. Heres a link to order it. Icemaker just click that blue link. thanks and best wishes, Bryan
Customer: replied 2 years ago.


Back Again, Do you have any advice on how to allow more slack in the 4 water lines going from the valve to the refrig. I pulled on them and they don't seem to want to pull out allowing me to work on it easier? Also how do you access the switch for light?

Expert:  Bryan replied 2 years ago.
Your talking about the line from the house ? the one that connect the water ? heres a diagram of the light switches, they are both the same just reverses on the refrigerator door side, theres a cap you need to remove, there should be screws where the arrows are.

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here
Customer: replied 2 years ago.


On the inlet valve there are 4 water lines coming from the bottom going into the refrigerator, they will not pull out to allow me easy access to working on it to replace it, very little working space unless I could pull them out some. The diagram you sent of the switch is very poor, cant make out what anything is.

Expert:  Bryan replied 2 years ago.
Try this click on this blur link, diagrams maybe this will help.
Customer: replied 2 years ago.


No luck

Expert:  Bryan replied 2 years ago.
I'm sorry how do you mean ?no luck opening the diagrams ?
Customer: replied 2 years ago.

No, could not find the upper hinge assembly, or any info on the water lines to gain slack

Expert:  Bryan replied 2 years ago.
this diagram is for the right side hinge and switch.

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here
Customer: replied 2 years ago.


OK, I figured out the switch problem, now the "no slack" at the inlet valve?

Expert:  Bryan replied 2 years ago.
Okay , As far as the inlet valve goes you can get it out enough to disconnect it ?
Customer: replied 2 years ago.


I'm still waiting on advice about getting more slack on the 4 water lines going to the inlet valve, is this even possible?

Expert:  Bryan replied 2 years ago.
Do you have enough room to push the collars in and pull the lines out ? the way these come out is you push the little ring collars in and pull the lines out. maybe if you can get the shortest line out it will come out enough to get the rest. these are the collars.

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Previous | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1416
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    64769
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    9832
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6141
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/wilbur44/2009-3-24_154854_phpkbcdvq_c1am.jpg william's Avatar

    william

    Home Appliance Technician

    Satisfied Customers:

    3011
    Major Home Appliance Technician Specialist Whirpool Certificate
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Appliance Technician

    Satisfied Customers:

    1981
    Appliance Service Technician with 10+ years experience.