Hello, Thank you for using this service, I will be helping you with your problem today
can you get us the model number so we can better assist you ?
SM8280866 is only number I could find. UltimateCare ll , Quiet Wash ll, Comercial Quality, Super CaicityPlus ,10 cycles 3 speed motor, 6 speed combintions.Hope this helps.
model number GS49611K10. picture looks like agitator except mine has fabric softner dispenser on top..
okay heres a link to a video to show you how to remove and replace the agitator, some of fabric softener's look different but just pop off. now I know you dont have to replace the agitator but it shows you how to tighten it also.http://www.repairclinic.com/PartDetail/Agitator-Assembly/3951744/547657?modelNumber=GSQ9612KQ2 now is the whole agitator loose or just the top part ? its two piece, If its just the top click this link. http://www.repairclinic.com/PartDetail/Agitator-Repair-Kit/285809/470910?modelNumber=GSQ9612KQ2 you will need to replace the agitator dogs. Its cheap and theres a video for that also, thanks , Bryan