Hello, Thank you for using this service, I will be helping you with your problem today.. do you have the model number so we can better assist you ?
Press the Back and Enter pads at the same time, holding for three seconds. see if this unlocks the control.
i need a minute, but I tried that earlier
OK that did not work. My husband turned of the breaker and that re-set it though, i.e., cut the power and turned it back on. Just fyib