How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tyler Z. Your Own Question

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 59975
Experience:  9+ years being an appliance technician with factory training.
13574879
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

Have Kitchen Aid confection wall oven Model #KSS06. While

Resolved Question:

Have Kitchen Aid confection wall oven Model #KSS06. While self cleaning oven panel went blank and door remained locked. Installed new control panel, door latch motor and thermostat. Panel comes on but oven light stays continuously on. When press bake selection "close door" annunciator light comes on and oven will not begin to heat.
How can we solve this problem?
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

Can I get the full model number to better assist you please?

Customer: replied 1 year ago.

Model#KEBC147KSS06


 


 


 


 


 


 


 


 


 


 


 


 


 


 

Expert:  Tyler Z. replied 1 year ago.
OK perfect, so there are only 2 things that can cause the problem you're having---either the control board, or the door latch assembly. Now you've replaced both you've said, so either one has come faulty, or it got mis-wired somehow when replacing the parts. So that being said, you need to go to the control board. There is a connection called "P7" which will have a tan, blue, and a tan color wire going to it.

Now you need to turn the circuit breaker off to the oven and unplug this connection from the back of the control board. Test continuity between tan and brown. You should have continuity when you shut the door and no continuity when you open the door. If you do, then your control board came faulty and it needs to be replaced.

Now if you do NOT have continuity, you're down to either mis-wiring the latch assembly, or having a bad latch assembly. The wires in question on the latch assembly would be the brown and tan wires and they should be going to the same switch on the latch assembly.

Please remember to rate my service before you leave. If you have any other questions, please ask me – I’ll be happy to respond. You can continue asking follow-up questions until you have all the information you need even after rating my service. Thank you!



Customer: replied 1 year ago.

You are not making yourself very clear. When checking between brown and tan wires to plug P7 there is no continuity with door either open or closed.When checking continuity on the pins that plugs into back of the board there is no continuity.Does this mean our board is bad or do we go to the latch check?

Expert:  Tyler Z. replied 1 year ago.
So this means that your control board is not the problem. If you don't get continuity between the brown and tan wires when you open and close the door, then the control board has no idea you are opening and closing the door.

So look at the latch and see if there is anything wrong with the brown and tan wires or if you connected them wrong or something like that. Because at this point the light switch on the lock assembly isn't giving a signal to the board that your door is shutting. If the wires all check good and the light switch is bad, you'll just need to replace the door latch assembly.

Customer: replied 1 year ago.

the door latch assembly seems to have the motor drive essentric in the wrong position. checking continuity accross the motor shows open but i amusing a fluke ts1000 and it doesn't measure much resistance. is the motor high or low resistance.

Expert:  Tyler Z. replied 1 year ago.
It's high resistance but I don't think it's over 1000 ohms. Either way, the latch assembly would need to be replaced if its not moving into the correct position.
Customer: replied 1 year ago.

We found that the latch motor was in a locked position, we removed motor and ran it so motor actuator releases the latch, but light still stays on and fan is now running. When we press bake and start now we get


fault code F3 EO. What next?

Expert:  Tyler Z. replied 1 year ago.
That's a bad oven sensor or lock motor error. Test resistance of the oven sensor and it should be 1080 or so at room temperature. If not then replace the sensor. If it tests good then replace the door lock. It's as simple as that.
Customer: replied 1 year ago.

Oven themostat FSP part#9759242 was replaced. Is that the sensor or do we have to look for something else. Why didn't the door latch motor run the latch to the normal position? What exactly is error F3 EO?


Thank you so much for all your help and patience, it is appreciated.


 


 


 


 


 

Expert:  Tyler Z. replied 1 year ago.
Yes that is the sensor. The latch didn't return to the position because either the latch is bad or the sensor is bad as I said before. I'm not sure where the confusion is. You just need to test the sensor and the. Replace either the sensor or the latch. Don't make it more complicated than it needs to be.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 59975
Experience: 9+ years being an appliance technician with factory training.
Tyler Z. and 3 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 
Chat Now With An Appliance Technician
Tyler Z.
Tyler Z.
Appliance Technician
59873 Satisfied Customers
9+ years being an appliance technician with factory training.