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The Home Smithy
The Home Smithy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9508
Experience:  30 years repairing appliances
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I have a Kenmore Elite HE4 gas dryer. It will not turn on.

Resolved Question:

I have a Kenmore Elite HE4 gas dryer. It will not turn on. The light inside comes on and the wet...less...express dry lights on the panel stay on. Is there a way to reset the computer?
Submitted: 1 year ago.
Category: Appliance
Expert:  The Home Smithy replied 1 year ago.
Hi. I'm Smitty. I am a professional appliance repair consultant here to help you diagnose, and repair, your appliance.
You have already done the only reset there is for this unit.
May I please have the complete model number from the manufacturers lable just inside the door?
Customer: replied 1 year ago.


model #110 95087400

Expert:  The Home Smithy replied 1 year ago.
Thank you. One moment please.
Customer: replied 1 year ago.


Thank you.

Expert:  The Home Smithy replied 1 year ago.
Okay, Janice lets see if the unit will go into a diagnostics cycle. Please do the following to put your unit into the diagnostics cycle.
Let me know if it does or does not go into diagnostics.
Thank you.
DIAGNOSTIC TEST
The washer must be empty and the control must be in the OFF
state before pressing the touch-pad sequence to start the test.
Starting the Test Mode
■ Close the door.
■ Push CONTROL/ON (if present on this model).
■ Select the DRAIN/SPIN cycle.
■ Select NO SPIN by pressing the SPIN SPEED touch-pad.
■ Push PREWASH OPTION four times within five seconds. (If
PREWASH OPTION is not present on this model, press RINSE
HOLD four times within five seconds.) C:00 will light up on the
display.
If the Starting procedure fails, push the PAUSE/CANCEL touch-pad,
then repeat the starting procedure.
Customer: replied 1 year ago.


Its a dryer, not a washing machine.

Expert:  The Home Smithy replied 1 year ago.
OOPS! My mistake. Sorry about that.
Here is the correct procedure.
DIAGNOSTIC TESTS
These tests allow factory or service personnel
to test and verify all inputs to the machine
control electronics. One may want to do a
quick and overall checkup of the dryer with
these tests before going to specific
troubleshooting tests.
ACTIVATING THE DIAGNOSTIC
TEST MODE
1. Be sure the dryer is in standby mode
(plugged in and all indicators off).
2. Press the following button sequence:
MORE TIME ➔ LESS TIME ➔
MORE TIME ➔ LESS TIME
- all within 5 seconds.
3. All indicators on the console are
illuminated with 88 showing in the
Estimated Time Remaining (two-digit)
display, if this test mode has been entered
successfully.
Customer: replied 1 year ago.


There are 4 indicator lights that will not shut off. How do I get them to shut off so that I can do the diagnostic test?


 

Expert:  The Home Smithy replied 1 year ago.

Try unplugging the unit for a couple minuets. If the lights come back on and you can not get into diagnostics please let me know.

 

Customer: replied 1 year ago.


we unplugged it for several hours and the lights came back on when we plugged it back in.

Expert:  The Home Smithy replied 1 year ago.
I understand that you have, but please do so again to be sure that the main control board is reset now.
Thank you.
Customer: replied 1 year ago.


The indicator lights came back on when I plugged it back in.

Expert:  The Home Smithy replied 1 year ago.

Thank you. One moment please.

 

Customer: replied 1 year ago.


k. Thank you.

Expert:  The Home Smithy replied 1 year ago.

Janice, what you will have to do is test the user interface (control panel) and make sure that the buttons are working and none are stuick. You ewill need a ohm meter to do this with. You can get one at Home depot for less than 20 bucks.

Please see the following information to do this test.

graphic

page 10 on the way.

 

The Home Smithy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9508
Experience: 30 years repairing appliances
The Home Smithy and 2 other Appliance Specialists are ready to help you
Expert:  The Home Smithy replied 1 year ago.

graphic

Expert:  The Home Smithy replied 1 year ago.

If the user interfacew is ok then replace the main control board.

Please click here to order the control board.

Please let me know if you need anything else. If not please rate my service at this time. Rating will not close your questions and you may ask all the followup questions you like after you rate my service.

Thank you.

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