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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12002
Experience:  15 yrs. experience as a certified appliance technician.
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whirlpool gas dryer model 9500 duet steam 2 years old - last

Customer Question

whirlpool gas dryer model 9500 'duet steam' 2 years old -
last few weeks I have noticed the dryer door opens for no reason while running shutting the dryer off. There are no codes to show the problem symptoms.
Submitted: 1 year ago.
Category: Appliance
Expert:  Bryan replied 1 year ago.
Hello, Thank you for using this service, I will be helping you with your problem today. Can you open the door and get us the full model number off the tag ? thanks , Bryan
Customer: replied 1 year ago.

Whirlpool Duet Steam


 


Model # XXXXX


 


Ser # XXXXX


BADT-NAT-1206006-6620

Expert:  Bryan replied 1 year ago.
Okay perfect, you need to replace the door catch, its cheap and easy to do. Door Catch 279570 Main Product View you can order this @ http://www.repairclinic.com/PartDetail/Door-Catch/279570/3493?modelNumber=WGD9550WW2?RCAID=1000065 theres also a video at that link that shows you how to replace it. you can do this yourself, hope this helps, thanks and best wishes, Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12002
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 7 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.

Thank you Bryan. I had understood that this may be a problem but wasn't sure as the catch seemed to be working fine.


 


I have ordered the part (2 door catches) and will let you know how it works.


 


Thank you for your help


 


Vijay

Expert:  Bryan replied 1 year ago.
your welcome, its very common for the catches to do this, because there are two sometimes they will hold and sometimes not. I'm sure this will fix your issue, thanks, Bryan
Customer: replied 1 year ago.

Replaced the part today and it worked good on first try.


 


I hope it stays that way.


 


Thank you for your prompt responses and timely help

Expert:  Bryan replied 1 year ago.
Thats great to hear, It will be fine, thank you and have a great night ! Bryan

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