Hello, Thank you for using this service, I will be helping you with your problem today
Good morning, Do you have the model number so I can better assist you ?
Where can I find the model number?
Ok, the model number is XXXXX
The serial is 109202
Sorry, the model number is XXXXX
Yes, and yes
I can get a multimeter later today. Is there any other way to remove it? Otherwise, u can just tell me what to do now, and I will do it later when I have the tool
Ok, I will come on. It will be around 6 pm. Thanks
Hello, I have the multi meter. So your saying that the first thing I should do is remove the back panel of the freezer?
Ok, I removed the back panel and I used my blow dryer to remove the ice that was stuck in the holes that link to the refrigerator. What should I do next?
There was a thin sheet of ice under the coils. Do I need to do anything else?