How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tom Goellner Your Own Question

Tom Goellner
Tom Goellner, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1353
Experience:  32 yrs. experience servicing major appliances and HVAC equipment.
Type Your Appliance Question Here...
Tom Goellner is online now
A new question is answered every 9 seconds

Range DGEF3041KFH purchased 4/7/2012 has essentially burnt

Customer Question

Range DGEF3041KFH purchased 4/7/2012 has essentially burnt metal pot lids on lower drawer. Unclear whether from bake, broil or self-clean mode. Calls to Frigidaire and service call produced nothing. We have a safety and health concern. Any ideas?
Submitted: 1 year ago.
Category: Appliance
Expert:  Tom Goellner replied 1 year ago.

tom goellner :

Does this stove have a "hidden bake " element ? On some stoves now in order to acheive a smooth easily cleanable oven the bake element is under the bottom of the oven , installed from the right side as opposed to the more familiar element that is installed in the back and easily seen laying on the bottom of the oven.

Customer:

Must be hidden. No element can be seen on the bottom.

tom goellner :

It needs to be looked at . One possibility is the element is warped where it is nearly touching the bottom right above the drawer or there is no insulation or the insulation is not positioned to shield the heat from the bottom drawer.

Customer:

Two screws in the back of bottom panel. Can I remove screws, panel and take a look? Any recommendations?

tom goellner :

Hang on , let me pull up a drawing

tom goellner :

On this stove the bake element is accessible from inside the oven - remove the bottom pan. You can look at the element - part #NNN-NN-NNNN and the insulation block below it - part # XXXXX at www.repairclinic.com But just getting in there and looking will tell you a lot about your problem.

tom goellner :

Part # XXXXX insulation isNNN-NN-NNNN/p>

Customer:

Thank you for your time and effort. I will reflect in the rating. Before I proceed:

tom goellner :

Thank you

Customer:

Any chance of this being considered a manufacturing defect, even if out of warranty?

tom goellner :

It probbably is a manufacturing defect , but getting them to admit it and do anything about is another story. If you get in there and find the insulation melted or worse missing definitely call them as it would be a fire hazard and theyh don't like hearing those two words from a consumer.

Customer:

Thanks again. I will bookmark this site. How can I be sure to get you, if need be?

tom goellner :

If you asking a question concerning this same issue it will come up as "mine " or you can ask for me specifically when asking question , Of course I'm not available 24/7

Customer:

Understood, thanks again.

tom goellner :

You're welcome and let me know what you find.

Tom Goellner, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1353
Experience: 32 yrs. experience servicing major appliances and HVAC equipment.
Tom Goellner and 4 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.

FYI. I removed the panel covering the element, which is mounted in the back. The is a metal pan/panel under the element. From underneath, above the drawer, there is a metal shield that is attached to another metal panel. It is unclear if there any insulation between that panel and the metal pan underneath the element.

Expert:  Tom Goellner replied 1 year ago.
Can't really tell from the picture how you access that insulation ,but that is what is important - is it there and if so is it melted, deteriorated in some way. I would turn off power and try to access it from inside the oven first , since it is easier to see what you are doing from there

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.