How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12071
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

GS5SHAXNL00 whirlpool refrigerator, was not cooling enough,

Customer Question

GS5SHAXNL00 whirlpool refrigerator, was not cooling enough, evap fan is fine, replaced condenser fan that was failing and cleaned coils, also replaced temp control unit in the refrigerator side with brand new one...digital numbers were no longer visible. Replaced the parts this morning, fridge seems to be running fine but its only been a few hours......and now I see the digital numbers on the control unit are blank again. Could this be caused by the main control board located by the compressor?
Submitted: 1 year ago.
Category: Appliance
Expert:  Bryan replied 1 year ago.

Hello, Thank you for using this service, I will be helping you with your problem today

you have replaced this ? Temperature Control Board(NNN) NNN-NNNNMain Product Viewthe temp control board ?

Customer: replied 1 year ago.

yes that is the control unit I replaced.


 

Expert:  Bryan replied 1 year ago.
okay if its blank again then the main control in the back is the issue. that feeds the power to the control. Main Control Board W10135090 Main Product Viewyou can order this at the following link if you wish. http://www.repairclinic.com/PartDetail/Main-Control-Board/W10135090/1394052?modelNumber=GS5SHAXNL00?RCAID=1000065
Customer: replied 1 year ago.

That's what I was afraid of.....Thanks for the information. At least with the temp control unit I can return it for refund if the old one still works fine. Sometimes the numbers light up and most of the time they would not. Now that its doing the same thing with the new temp control unit...so that tells me the old temp control unit is most likely still good.

Expert:  Bryan replied 1 year ago.
sounds like it. thats good return it and put the main board in and you will be all set . thanks and best wishes, Bryan
Customer: replied 1 year ago.

Thanks again Bryan! -Chris

Expert:  Bryan replied 1 year ago.
your very welcome Chris, Please remember to rate me 3 or above so I get credit for helping you. have a great weekend ! thanks , Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12071
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 4 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.

Hello Bryan,


 


Turns out the compressor was also toast. It ran but did not circulate refrigerant through the system most likely due to clogged capillary tubes or just the compressor its self going bad. Friend in the industry said it may have run too long with the condenser coils covered in dust and dog hair and overheated the compressor for a long period of time.


 


I let the refrigerator run for 24+ hours but it still never cooled enough to even freeze a popsicle or make ice. Everything else operated normally, and the compressor was very hot, yet the coils were only room temperature, and one of the two lines going in and out of the compressor (high and low?) was barely warm while the other was room temperature. Again that was after running for over 24 hours.


 


Ordered a new refrigerator from Lowes. This one is done. New parts being returned and or sold on craigs list soon.


 


Thanks again for the help sorry there was more failure with the fridge than originally thought. The condenser fan and main control board were definitely bad though so that diagnoses was correct.


 


Sincerely, Chris

Expert:  Bryan replied 1 year ago.
okay Chris, Sorry to hear that, hope you get a refund on the parts. If you got them through repair clinic they will take them back, have a great night and thanks, Bryan

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions

Chat Now With An Appliance Technician
Bryan
Bryan
Tech/owner
11901 Satisfied Customers
15 yrs. experience as a certified appliance technician.