Appliance Repair Questions? Ask a Technician for Answers ASAP
It is not the same each time. It has stopped at about 1 minute and sometimes 2 minutes. I can also lock the unit on the front panel but again it is not always the same amount of time before it quits dispensing. I do not want to buy your subscription but I am willing to pay the $38 one time charge.
The water keeps on running or the ice does not shut off for some period of time. Which may be 20 seconds or 1 minute depending on how it seems to feel. I can put a glass under the outlet and just touch the controller by hand and it may only fill half a glass of water or ice cubes before it shuts off or I may have to open the door to stop it.
It is 10982949JC
OK, here is the part you need to get.click hereit is located behind the control panel on the dispenser housing.
If you have any other questions, just ask
If not, may I ask that you rate my help as positive for my time with you tonight?
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Thank you very much. I suspected the control panel board but I wanted to verify it. I appreciate your help.
I replaced the recommended board but still have the same problem.
Relist: Other. I replaced the recommended board and I still have the same problem
I am also seeing a new problem which is I turned on the hold button and now it will not release
Hello from our service,
My name is Chas, I am so happy to help you today.Before we get started, I would like to help us get on the same page so that our interaction will go smoothly.I might give you an answer immediately, or ask you a question. Either way, we are likely to be in a question and answer format, so you will need to click reply to expert if:a. You want to add detail.b. Your question was not fully answered.c. You want to ask further questions.Since I am inviting you back to do any of these, do not use a 1 or 2 rating or this will likely NOT help you get a satisfactory answer. It will delay our task, and it tends to be depressing for the expert trying to help you, often right at the beginning of the exchange, before we have accomplished our task.I know the rating system is somewhat complicated, but you do not have to do a negative rating in order not to pay or to get your deposit back.In addition, a negative rating only serves to rate the expert doing his/her utmost to help you. The expert also will not get paid under these circumstances.Negative ratings do not cover site problems, delays, or anything else on the site that might annoy you, as experts are only involved in trying to answer your questions.Negative ratings do not cover posts that do not come through, or any other difficulties...experts face those just as you do. This includes frustrations that you might have had before meeting your expert.I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. But, it is up to your honor to click a smiley face and make sure that I am compensated for my time and effort. Please realize we are only compensated PER smiley per click and from bonuses, so extensive time with you would hopefully stimulate your consideration of this aspect of the system.
You were told the wrong board to replace, this is the main board on the back of the unit that causes this... I am sorry about that... you can click on the blue link below to order the correct board for your unit..
Click here for the correct part for your unit.
Repair Clinic offers a 365 day no question ask return policy, so if the repair does not work you can return the part to them for a full refund, yes this even includes electronic parts that many other part suppliers will not allow to be returned.
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If I order the part from you and it still does not fix the problem can I return it or am I stuck with it
I will give you a good service rating but when I try it says I have to pay more to give you that rating. I was given the wrong information the first time so why should I pay more to get the right information. I think your answer was fine but I am not willing to pay more to give you a different rating.
Ok I will do that. I think your company has to look into its rating policies because I felt the first answer was correct. But if it was not they should not punish you for an incorrect answer. How do I repeal my first answer.
Ok what is the customer service number
ok thank you
I just started trying and it is a complete circle to try and get a refund. They say they will refund money but when you go to the site it sends you to another one and as of yet I have not been able to find the place that will tell me I get a refund. I am guessing that is on purpose. I will keep trying.
I just received the last board that was recommended and the refer still has the same problem. Now what
Yes when I entered the code for the Hv board and closed the door the water started running without the paddle pushed
no but if you walk me through it I am sure I can do it.
can I get more than one step at a time as the refer is in another building. But I will go shut off the water.
I can not get the lock to stay off for more than a partial second so I do not have time to see what the display says in the switched paddle mode. I will go try one more time. I turned the lock on when the water would not stop and now I can not get it to release. I may be could turn off the refer and try starting the whole process again maybe.
Let me go try some things and I will get back to you in about 10 to 15 Min
That is the problem. When I ran test 163 it was on all of the time. I then put an ohm meter on it and it is shorted. The button will not retract when the paddle is disengaged.
not yet I am going to call them tomorrow because you can not get any satisfaction on the internet. I will let you know the outcome tomorrow
I finally got a hold of someone and they are to call me back within 24 to 48 hours and are supposed to credit you with the money as soon as they get it straitened out. I will let you know when they get back to me. I will then give you your rating.