Appliance Repair Questions? Ask a Technician for Answers ASAP
I cannot provide a rating until I check out what you advised and I can't do that until in the morning. DD
I removed the three back covers. The terminal block where the cord connects is fine. All wires are ok, no obvious shorts or overloads, no black, no soot, everything looks fine. The rear of the circuit board looks ok. Where do we go from here? DD
I will wait on your reply. DD
Ok I have checked it out. You need to get at the control board and check from L1 to N...if you have 120 volts across those two at the board the board is bad.
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Help me out here. With the back off, which is the control board? There seems to be one long circuit board over another one. Which is the control board? Looked again, found L1 & N. Do I check the voltage with the wire terminal connectors on or off? Thanks, XXXXX XXXXX checked the wiring diagram and it says that 120 volts should be at L1 & N. Your information says that 120 volts there indicates that the board is bad. That is wrong. I wait your answer.
There is no voltage across L1 and N terminals.
OK, I'll check the plug and cord. But the oven light works and the igniters for the gas burners work. I'll get back to you.
OK, I have 240 volts at the input terminal block, the cord and plug is good. I checked at a splice on the red wire half way up to terminal N and there is 120 volts but still no voltage at the red wire and N on the board. The wire bundle then disappears into the side of the stove body. It seems tht there is an open circuit in there.
I found the problem. There is a square white connector, male and female, that connects the wire bundle. It is on the right side of the range from the rear. I need to replace it. I guess I can splice in all the wires if I can get the connector.
Yes if it is a molex plug with about 6 wires in it there was a GE recall for that. If you see 2 pins burned up you can get it fixed by GE for free.
All I ask is that you rate my assistance thanks
Yes, there are two pins burned up. How do I go about contacting GE?
I found the web site and telephone number. I called and they are sending someone on Tuesday morning to replace the harness. I appreciate your information. Without your help I would not have known about the recall and would have been in trouble. Thanks very much.