How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy 43 Your Own Question

Randy 43
Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3294
Experience:  20 yrs experience 18 in home,gas license , refrigeration expert
13202342
Type Your Appliance Question Here...
Randy 43 is online now
A new question is answered every 9 seconds

We have a Whirlpool side-by-side model GD25DF that started

Resolved Question:

We have a Whirlpool side-by-side model GD25DF that started to lose it's ability to keep cool. All the stuff in the freezer melted, the contents of the fridge were also warm. This was noticed 4 days ago. This morning I vacuumed a large amount of dust from the coils. We were preparing to empty and toss the remaining stuff this evening when we noticed it had gotten cold again. Things in the freezer were rock solid. Should this unit be replaced or did vacuuming actual fix it???

Thanks.
Submitted: 1 year ago.
Category: Appliance
Expert:  Randy 43 replied 1 year ago.

Randy 43 :

hello , did you notice any frost on the rear panel of the freezer section? also did you notice the fan at the rear ,near the compressor running ? and finally how old is the fridge ? thx randy

Customer:

Did not see any frost. I assumed the fan was working because I could feel the wind blowing into the freezer compartment but before cleaning the coils it was not real cold. I think it is about 14 years old.

Randy 43 :

ok thx , is the compressor making any different sounds? and if you are able to , if you unplug it and then plug it back in do you hear the compressor start up right away?

Customer:

I don't hear any different sounds - it's as quiet as it normally is. This is a huge unit and I have not pulled it away from the wall. When I do that what should I look for? I would rather not spend the $1500 to replace it if it can be repaired. I assume that with the freezer now freezing things solid, the compressor is ok. It is possibly the starter?

Randy 43 :

what happens is the compressor gets inefficient and has a hard time maintaining temps .,,working harder and harder running harder then over heating and shutting down ,if you pull the plug and plug it back in the compressor should not start for 5 min or so, if it does then the compressor is weak the compression is gone , honestly a 14 yr old fridge is on its last legs ,compressor wont last forevever , not what you wanna hear i know , as well the timer and cold control have bi metal contacts that can become pitted and not make proper contact . the starter or electricals just supply power to the compressor , i wouldnt think they are a issue

Customer:

Thanks Randy. I suppose it's time to bite the bullet and replace it. I would not want to rely on it and then have it shut down again.

Customer:

Thanks Randy. I suppose it's time to replace it. I would hate to rely on it only to shut down again.

Customer:

Thanks Randy. I suppose it's time to bite the bullet and replace it. What are the better brands from your perspective?

Randy 43 :

sorry ,but ive seen it happen lots of times ..they get old and you cant count on them , good luck

Customer:

Thanks Randy. I guess it's time to replace it. What brands would you recommend?

Randy 43 :

i always liked kitchenaide myself , they are the higher end of the whirlpool line

Randy 43 :

comparable to the jhigher end models and eoropean lines

Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3294
Experience: 20 yrs experience 18 in home,gas license , refrigeration expert
Randy 43 and 2 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.