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Technician-Josh, Home Appliance Tech
Category: Appliance
Satisfied Customers: 370
Experience:  Certified appliance repair tech.Factory trained.
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Brand new Samsung DMS500trs dishwasher wont start

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Brand new Samsung DMS500trs dishwasher was purchased last week. We have connected the drainage and water supply hoses. The machine turns on and starts filling water, however once it is time to commence the wash component of the cycle, it will not wash. The arms will not spray water. The electronic timer continues to count down though.


The problem is most likely a loose wire connection somewhere in the control or pump area. the only problem is that this unit is covered under 1 year manufacture warranty.If you start tampering with the dishwasher they will void your warranty. Just make a call to Samsung and they will send out a tech free of charge as long as the problem is not an install issue. If you wish to figure out the problem with out the support of the free warranty i will be more than happy to help you but keep in mind your warranty will be void.
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