Hello, Thank you for using this service, I will be helping you with your problem today
can you get me the full model number from the tag inside on the side wall or the ceiling ?
Model Number is XXXXXXXXXXX
The cap is now off. Pushing the release does nothing.
I'm sorry, but this refrigerator is in a very tight space and is just too difficult for me to be able to do what you are asking.
I believe I will just have to call for a technician and unfortunately pay for a service call.