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Chas
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 15729
Experience:  Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
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washer was working and was stored for 3 years now it will agitate

Customer Question

washer was working and was stored for 3 years now it will agitate but will not spin to wring out water from clothes. Please help.
Submitted: 1 year ago.
Category: Appliance
Expert:  Chas replied 1 year ago.

Hello from our service,

My name is Chas, I am so happy to help you today.
Before we get started, I would like to help us get on the same page so that our interaction will go smoothly.
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What happens when you try to put it into the spin cycle,????

 

 

 

Customer: replied 1 year ago.

it does nothing, sounds like a humming sound but nothing else.

Expert:  Chas replied 1 year ago.
It is not draining the water? Does it smell like burning rubber in the spin cycle?
Customer: replied 1 year ago.

yes it drains the water, does not smell like burning rubber.

Expert:  Chas replied 1 year ago.
Okay can you tip the unit back and remove the belt, no tools are necessary to remove it, There is a large yellow pulley in the middle, spin it one way it should be very easy, spin it the other way and it should have alot of resitance, try to get it to spin one full turn by hand and let me know...


Customer: replied 1 year ago.

I removed the belt, spin it one way very easily and the other had a lot of resistance as you said.

Expert:  Chas replied 1 year ago.
Were you able to get the unit to spin the tub one revoulution doing it by hand on the hard direction?
Customer: replied 1 year ago.

yes.

Expert:  Chas replied 1 year ago.
Put the belt back on and put it into spin, see if it spins for you now..


Customer: replied 1 year ago.

The tub does not spin. You can see the yellow pulley is turning and you can hear it but the tub does not spin .

Expert:  Chas replied 1 year ago.
is it making any funny noises in the spin cycle?
Customer: replied 1 year ago.

No, no funny noises at all.

Expert:  Chas replied 1 year ago.
Then you will need to change that pulley, known as the Basket Drive, click on the blue link below to order it, It will come with install instructions for you...

Click here for the correct part for your unit.



Repair Clinic offers a 365 day no question ask return policy, so if the repair does not work you can return the part to them for a full refund, yes this even includes electronic parts that many other part suppliers will not allow to be returned.



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Expert:  Chas replied 1 year ago.
Angie,
Checking to see if you ordered the part for your washing machine yet, If there is anything else please let me know...
Expert:  Chas replied 1 year ago.
Angie,
I have noticed that you have not checked in on your repairs to your washing machine?

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