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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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Ice maker wont despense Ice. Water dispenser OK. Ice maker

Customer Question

Ice maker won't despense Ice. Water dispenser OK. Ice maker OK with producing Ice. After pushing lever to dispense ice, i hear a flaping sound. No Ice dispensed.
Submitted: 3 years ago.
Category: Appliance
Expert:  Bryan replied 3 years ago.

Hello, Thank you for using this service, I will be helping you with your problem today

Good afternoon, so the flap opens but you don't hear the auger turning at all ?

Customer: replied 3 years ago.
Yes
Expert:  Bryan replied 3 years ago.
okay this is a common failure on these. the auger motor has failed.

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you will need to order and replace it. its under the ice bucket on the door remove the bucket and the motor is under this. you can order this at the following link. http://www.repairclinic.com/PartDetail/Auger-Motor/2252129/1016304?modelNumber=KSRJ25CNST00?RCAID=1000065 it around $116.00 .

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Customer: replied 3 years ago.


I've tried replacing that part and it still don't work. I've been advised by sears to replace ice maker.

Expert:  Bryan replied 3 years ago.
you replaced that already ? If this is making ice and filling the ice auger assembly which you said above that it is then the ice maker has nothing to do with your issue, the ice maker itself has nothing to do with the auger. If you replaced the motor the only other thing would be the dispenser control board not the ice maker.

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these don't go that often but if your motor has been changed I don't know of anything else.

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