Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 32 Years, and have over 100,000 in home repairs under my belt.
If this is not leaking form the bottom area .
Is it a stream of water and can you see the water level in the bottle go down as it is leaking or could this just be from condensation ?
No not condensation. I removed the back cover to see where the water was leaking from. I can see it flowing down the back. When I put the bottle of water on the dispencer it runs right through.
I can see the water go down as it is leaking. It is a stream of water.
ok if it is not leaking around the bottle rim .
It is an internal leak in either the cooling chamber or the piping .
NOW the bad news the manufacture made this as a disposable unit .
Meaning the only replaceable parts are the drip try /grate and the spigot collar that the bottle goes in to to break the seal on the bottle.
Now if it is is warranty still if you call G.E try will not repair it but just replace it .
Not sure hoe old the unit is but if it is less then 1 year that is the only option you have .
If it is out of the warranty period .
you really have no way of repairing it just to purchase another one .
sorry to be the bearer of bad news .