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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11850
Experience:  15 yrs. experience as a certified appliance technician.
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Hello, i have a samsung washer WF419AAU and weve owned for

Customer Question

Hello, i have a samsung washer WF419AAU and we've owned for 3 1/2 years and it came up with a cod nd, does not drain. we've just learnded that we are supposed to clean out a filter in washer. Pulled out plug, cleaned reinstalled. Drained from tube next filter. I then ran a spin cylce and did not see any water come from the hose going to duratube drain. Should i be doing anything else, is it possible it is still clogged and somehting needs to be look at inside?
Submitted: 10 months ago.
Category: Appliance
Expert:  Bryan replied 10 months ago.

Hello, Thank you for using this service, I will be helping you with your problem today

well the only way to know if theres any issue other than the clog is to try a load , (no clothes ) just put this on a quick cycle and see if it drains. without any water in it theres no way of know if the pumps are working. can you do that and let me know ?

Customer: replied 10 months ago.


ok, i've put it on quick cycle, it was not draining in normal fashion. What i mean is the drain tube with hanger on the dura tub ( it doesn't drain) when i move the hose lower a put into a small bowl id does drain but at 1/8 of what i'm used to seeing. i then drained from the tube by filter,verified the filter was not clogged (it wasn't).


 


What to do now?


 

Expert:  Bryan replied 10 months ago.
make sure all the drain lines in the washer are clear, remove the pump assembly.

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make sure it clear and if it still doesn't drain replace the drain pump. heres a link to order it. http://www.repairclinic.com/PartDetail/Drain-Pump/DC9715974C/2024992?modelNumber=WF419AAS?RCAID=1000065 sorry for the delay in replying we are having site issues.

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