How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Appliance Guru Your Own Question

Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 5538
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
21107370
Type Your Appliance Question Here...
Appliance Guru is online now
A new question is answered every 9 seconds

My microwave, Sharp 230bw, suddenly stopped working. Had just

Resolved Question:

My microwave, Sharp 230bw, suddenly stopped working. Had just warmed something and removed. Next item, light went out and no sound and no heat. Can you identify problem and how it can be fixed? Thanks
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.
Thanks for counting on us to help with your appliance problem. My name is XXXXX XXXXX I look forward to helping you! Is the display for the control on?
Customer: replied 1 year ago.

no. So, where are you Kelly. All electrics on kitchen counter now off. Tried to throw kitch. ctr. switch, but does not throw. How do I send this to you?

Customer: replied 1 year ago.

I keep replying buy get nowhere. Where are my replies going? I already answered the above request.

Expert:  Appliance Guru replied 1 year ago.

Thanks for using this service.

I am a different tech as it seems Kelly was not available. You have blown the internal fuse on the unit. You would need to take the shroud off the unit and check the internal bus fuse on it to see if it is blown. That is likely the issue. Here is what the fuse would look like. Also be careful as microwaves store high voltage you should discharge the capacitor using a jumper wire or have knowledge to discharge it when you get the shroud off or you could be injured.

Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 5538
Experience: Over 15 yrs. experience with 10,000+ in home repairs.
Appliance Guru and 6 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.

Haux. Been trying for hours. You are not worth my time. Send me a list of whom may help me with my Sharp microwave; Disgustedly yours

Expert:  The Home Smithy replied 1 year ago.

Hi. I'm Smitty. I am a professional appliance repair consultant here to help you diagnose, and repair, your appliance.

First off we are not a hoax. What has happened is the two previous experts opted out of your question. That means that they do not have the information you require and have sent your question back to the top of the list.

I would like to clear up the miscommunications and see if between the two of us we can get your unit working again.

In order to do that I need you to check part of the electrical system of your home.

You state that the unit tripped your circuit breaker. From what I understand I believe that you have already tried to reset it at the homes electrical panel. If that is correct and there is still no power to your microwave, or the rest of the counter, then you have a GFCI that has tripped. A GFCI is the outlet with the two small buttons on it. One red and one black. Locate the GFCI on your counter. Press the buttons one at a time. One should make a distinct click sound. Once it makes the click press the other one to reset the GFCI.

Try your microwave again. If there is definately power at the outlet (plug in another appliance into the outlet to confirm this), but the unit is completely dead you may have a blown fuse on the power intake board inside the unit. It is soldered to the small PCB board where the cord goes into the unit. To repair it you need to remove the cover of the microwave. You then desolder the old one, remove it, and then solder in a new fuse.

If it runs and seems to do everything, but heat the food, then you have a bad magnetron. This is the heart of the unit. It is what heats the food.

Unfortunately the magnetron is listed as no longer available at all of my parts suppliers. Even if it was available the cost of the part is almost as much as a new unit. If you include the cost of installation it would exceed the price of a new unit.

Now if I have missed something here or if you believe that I do not understand the situation please be so kind as to reply to me with the information you need and I will do my best to provide you with it.

Sometimes the hardest part of our job here is understanding what the customer is trying to tell us. Although we are all very good at what we do we are only human. As such there will be times that communications break down and it just gets more confusing the harder we try. For this please forgive us, and try to understand.

Thank you. Best, Smitty

**How to rate your expert**

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions

Chat Now With An Appliance Technician
Appliance Guru
Appliance Guru
Appliance Technician
5538 Satisfied Customers
Over 15 yrs. experience with 10,000+ in home repairs.