How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Barry G. Your Own Question

Barry G.
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6222
Experience:  27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
11179659
Type Your Appliance Question Here...
Barry G. is online now
A new question is answered every 9 seconds

GE artica side by side fridge/freezer model PSS25SGNABS Freezer

Resolved Question:

GE artica side by side fridge/freezer model PSS25SGNABS

Freezer started not keeping temp with a large frost pack blocking lower intake vent, fridge side was OK. Pulled freezer section open, found evep motor struggling to spin- no airflow.

Replaced evap motor- blows air fine now, cleaned condensor coils, verified condenser fan spins slowly (moves air...seems normal), condenser coils warm while running. leave the unit on for several days, fridge gets down to 37deg setpoint, freezer did get to 0deg once , but cannot get below 16deg 1/2 full of food. Fridge side took a few hours to get back to 37 once food was placed inside. Food side stays at 37 consistanly, freezer runs constantly and never gets below 16deg, makes ice.

What next? defrost thermostat? Defrost heater always on?
Submitted: 1 year ago.
Category: Appliance
Expert:  Barry G. replied 1 year ago.
Hello my name is XXXXX XXXXX you for choosing our service.

When you removed the rear wall were the coils lightly frosted in one section and heavily frosted in the other?

Is there a thin film of frost on that cover now?

Thanks,
Barry
Customer: replied 1 year ago.

Once I verified the fan was working, I put all the covers back on. I will have to remove the rear cover and see if the coils are as you describe.


 


The frost 'chunk' is no longer on the cover as the evap fan is now working. It blows cold air, just seemingly not enough.

Expert:  Barry G. replied 1 year ago.
Take a look and let me know John. Take your time I will be here.

Barry
Customer: replied 1 year ago.

Barry,


This is after running for several days attempting to make temp on the freezer side....


http://s1177.photobucket.com/user/jtkirb/media/GE%20fridge/IMG_20130529_202115_221_zps1d94dae4.jpg.html


 


Cover removed....


http://s1177.photobucket.com/user/jtkirb/media/GE%20fridge/IMG_20130529_205235_413_zpse6d19141.jpg.html


 


new evap fan is running just fine blowing air, so the frost was not expected.

Customer: replied 1 year ago.

I also tried the following found here:


http://www.appliance-repair-it.com/defrost-problem.html#Electronic


 


I measured the resistance of the heater at the control board as described above and had 21 ohms.


 


I also tested each thermistor at the J1 connector and had 13-15kohms on all 4.

Expert:  Barry G. replied 1 year ago.

John that is a coolant leak. When you see a pattern like that the reason the frost pattern does not go throughout the entire coilset is because there is not enough coolant to frost the entire coilset.

That means you will have to call for a coolant leak repair and the following questions are the ones that you should ask before accepting an agreement for an appliance repair.

Do you have a license to recover freon?
(They must be licensed its federal law) That way they just cannot come out without you knowing and charge you then leave because they do not have one.

What is the minimum you charge for a sealed system leak repair?


Please and lastly ask them to bring the tools needed to repair a leak. They may find the part of your unit that is leaking and be able to repair it that day, that could save a second trip charge. What some will do is tell you they have to bring the tools showing up without them and then charge twice for coming to your home twice, you want to try and avoid that.

This will give you some idea if you want to repair it or not.

If you have questions about my answer please click the "Reply To Link" arrowed in the picture below. I will be happy to explain anything that is not clear.

Also if you decide to give me a rating and have a problem doing that please let me know.

Thanks,
Barry

Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6222
Experience: 27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
Barry G. and 7 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.