How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Barry G. Your Own Question

Barry G.
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 5898
Experience:  27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
Type Your Appliance Question Here...
Barry G. is online now
A new question is answered every 9 seconds

GE Profile french door fridge - ice maker is not working

Customer Question

GE Profile french door fridge - ice maker is not working
Submitted: 1 year ago.
Category: Appliance
Expert:  Barry G. replied 1 year ago.
Hello my name is XXXXX XXXXX you for choosing our service.

If your ice maker has a rocker switch for off and on look below that switch. Is that light solid and green? Not blinking?

Thanks,
Barry
Customer: replied 1 year ago.

light is out


 

Expert:  Barry G. replied 1 year ago.
Bonnie open the freezer door and hold the door light swtich does it come on then? If not flip the switch to the other postion, please let me know,

Thanks,
Barry
Customer: replied 1 year ago.

power switch is in I position, not O


power light ( if it's where I think it is - a black button below the power switch, does not turn green when I press it. It doesn't turn green if the power switch is in the O position either

Expert:  Barry G. replied 1 year ago.
Thank you, XXXXX XXXXX is the status light indicator arrowed red in the image below. If it is not lit the board is bad in the ice maker and it will need to be replaced

To replace it loosen the 2 screws where the green arrows are pointing then lift the ice maker off the screws. Do not touch the bottom of the ice maker it could be hot and if it is it will burn your hand.

The connector arrowed yellow has 2 locks right at the tip of the arrow is one and the other is on the other side, squeeze those and pull. That will get the ice maker out.

Only install the ice maker I have linked below, there are others that will fit but this one is made for a bottom freezer only. That is the one you need, the others will costantly overflow your ice bin.

http://www.appliancezone.com/ShowProduct.aspx?ID=62487&r=br549

If you found my answer satisfactory please login if you are not already logged in and please leave an ok or better rating. If you have any questions use the reply to expert link.

Thanks,
Barry

graphic
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 5898
Experience: 27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
Barry G. and 4 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.

The part arrived but I can't figure how to get into the fridge to replace the part. the ice maker container is only about 14 inches wide and how can i reach around in there to unscrew the old part?


Thanks

Expert:  Barry G. replied 1 year ago.
Bonnie what you need is a 1/4 inch socket with a screwdriver type handle to turn it. You have to actually feel it onto the screw with your finger, I have never been able to get into a position I could actually see the screw. Loosen it about 4 turns.

Also you may need to remove the front of the drawer to get in there.

Thanks,
Barry
Customer: replied 1 year ago.

gotta get the tool then ill be back to you


thanks

Expert:  Barry G. replied 1 year ago.
I understand, take your time.

Barry
Customer: replied 1 year ago.

Ice maker now working. Many thanks!

Expert:  Barry G. replied 1 year ago.
You are very welcome Bonnie, thank you for the opportunity. Please return the next time you have a question.

Take care,
Barry

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.