Hello my name is XXXXX XXXXX you for choosing our service.I have arrowed it in the image below, it is at the rear and wraps around the compressor over behind the fan. I don't believe you can remove that pan on your model without removing the fan motor assembly and mounting bracket. The easiest way to find it is to look up above the compressor for the tube that comes through the floor. That tube will lead right to it. The easiest way to get the water out is with a wet vac and a smaller flexible tube taped to the end.Do you know where the water is coming from? Is there more than just the defrost water that you know about?Thanks,Barry
Do I have to remove access panels from back of Fridge to get at this drip pan with wet vac? IF so, what access panels do I remove?
the problem is that the upper fridge unit stops cooling. Previously We have used a hair dryer on lower freezer vent in rear to melt ice. I am trying to figure out to remove the resulting water from drip tray, but you say it will evaporate. Sounds right because we do not see any water on floor and if it was full it would leak on floor. What do you think is the root cause of this problem?
it is white and frosty
no, the wall is not cold now. we have taken everything out of freezer so we could melt the ice
ok, WE should leave all the food out, start the freezer and then respond back to you in two hours (12:30 PSDT), right?
ok - will get back to you in a couple of hours - thanks!
ready for test - freezer wall is cold - Is there anyway I can talk to you on phone?
I tried the instructions, the refrigerator control goes into "d" mode after I press the "\/" control three time. then when I press "\/" to confirm, it goes back to "5". Not really helpful
When you get 5 is the freezer side blank and the refrigerator off?
Thats it close the doors and wait 5 minutes. We are waiting for the heater to get hot and your listening for water to drip on it. Barry
I heard water drop on heater one time that produced a slight sizzle. But just once. It seems to be making "normal" noise of operation now
BTW - THANKS!!!