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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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My Whirpool thin twin washers tub is off center. The "cups"

Resolved Question:

My Whirpool thin twin washer's tub is off center. The "cups" that are at the bottom seem to be missing the pins needed to keep the upper and lower "cups" attached with the collar. All three seem to be like this. Is this lacking something...What is needed to fix this?
Submitted: 3 years ago.
Category: Appliance
Expert:  Bryan replied 3 years ago.

Hello, Thank you for using this service, I will be helping you with your problem today


the pins you see in the little cups are shipping pins that are pulled when the machine is setup. they are not supposed to be in .are all the springs still attached to the drum ?

Customer: replied 3 years ago.
I see only one attached to the right rear one.
Expert:  Bryan replied 3 years ago.
okay does the tub move back and forth real easy ?
Customer: replied 3 years ago. leans to the left when we try to run it. It runs, it's just very off center.
Expert:  Bryan replied 3 years ago.
how do the struts look ? #5 on this diagram .
Customer: replied 3 years ago.
I'm not sure what you mean when you say "how". {Laugh} They look like that...kind of hard to see the one on the left. What should I look for?
Expert:  Bryan replied 3 years ago.
really what you need to see is if they are all still connected to the tub. one hasn't broken loose.
Customer: replied 3 years ago.
They are all connected.
Expert:  Bryan replied 3 years ago.
okay , the one that on the side that leans down must be bad. if every thing is connected theres really nothing else that would make this lean to one side like that. these are stabilizers, if they get worn the drum will tilt one way.
Customer: replied 3 years ago.

The one on the left is hard to see. Let me see if I can look at it better. Hold on. Meanwhile should I replace all? How about the spring on the right rear?...could that have trouble or just the struts giving me problems?

Let me try to look at the left strut...or do you think we have it nailed down?

Expert:  Bryan replied 3 years ago.
well the spring could be an issue,is it leaning away from the spring like its weak ?
Customer: replied 3 years ago.
Yes. It's leaning to the left, of course the spring is in the back, right. Is there something to the strut's appearance that would tip off that there is damage? As far as the spring is concerned, there's no way to tell if it has been stretched.
Expert:  Bryan replied 3 years ago.

well that gives me a better idea of whats going on, if its leaning away from the spring then the spring is most likely the issue. the spring holds it down on one side. the dampers " struts" you really cant tell by looking at them but those are real expensive $72.00 each ! I would replace the spring and see if that does it. its like under $5.00 . heres a link to order that.

Customer: replied 3 years ago.

One more thing...if it's OK. The regularl/heavy cycle has Super wash 2, then goes to the 12 minute level. If we put it on Super Wash 2, then later in the cycle, it won't fill up enough water to rinse properly. There is no issue using it on the shoerter settings. Is this something wrong with the twisting setting knob on the left side for the washer? Also, when it goes to a spin portion of the cycle it just makes noise, not loud or like there's something wrong...but when you push in the washer cycle knob then pull it back out, the washer starts spinning.

Should that spring be pretty solid with no gaps between the coils?

Expert:  Bryan replied 3 years ago.
yes the spring should be solid with no gaps, you may have a timer issue with the other problem, there are contacts inside the timer that may be bad. Timer(NNN) NNN-NNNNMain Product View
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