Hello, Thank you for using this service, I will be helping you with your problem today
the pins you see in the little cups are shipping pins that are pulled when the machine is setup. they are not supposed to be in .are all the springs still attached to the drum ?
The one on the left is hard to see. Let me see if I can look at it better. Hold on. Meanwhile should I replace all? How about the spring on the right rear?...could that have trouble or just the struts giving me problems?
Let me try to look at the left strut...or do you think we have it nailed down?
well that gives me a better idea of whats going on, if its leaning away from the spring then the spring is most likely the issue. the spring holds it down on one side. the dampers " struts" you really cant tell by looking at them but those are real expensive $72.00 each ! I would replace the spring and see if that does it. its like under $5.00 . heres a link to order that. http://www.repairclinic.com/PartDetail/Suspension-Spring/W10250667/1549326
One more thing...if it's OK. The regularl/heavy cycle has Super wash 2, then goes to the 12 minute level. If we put it on Super Wash 2, then later in the cycle, it won't fill up enough water to rinse properly. There is no issue using it on the shoerter settings. Is this something wrong with the twisting setting knob on the left side for the washer? Also, when it goes to a spin portion of the cycle it just makes noise, not loud or like there's something wrong...but when you push in the washer cycle knob then pull it back out, the washer starts spinning.
Should that spring be pretty solid with no gaps between the coils?