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My Whirlpool Duet washer is stuck on the clean cycle. I have run the clean cycle numerous times, with and without Affresh, but it still won't budge. I have a mountain of laundry. HELP.
Jon :Hello, what is the model number of the washer?
It will be found just around the door cavity when you open the door, if you can open the door.
Bought it on March 17, 2013; so that makes it a little over 2 months
I have a spin button, but no rinse button. I have unplugged it for about 10 to 15 seconds but not 10 minutes.
Okay I have re-plugged in the machine and nothing has changed. Other buttons are wash temp, spin, soil, pre-soak. Would it be helpful if I uploaded a picture of the front of the washer?
If the reset still did nothing, then I am afraid that the control panel has shorted out in one to the clean cycles you have put it through. Since the machine is still under warranty, I would not do anything else to it for fear that you may void the warranty. And if that happened, you would be responsible for the cost of repair. For this machine it is quite expensive to replace the control board. More than $200. So please call Whirlpool at 1 - 866 - 698 - 2538 and tell them your model and serial number and that your machine is under warranty and they will send some one out to you for free and replace the parts for free. If you have any other questions please get back to me here at any time and I will help you. Have a good day.