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Barry G.
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6822
Experience:  27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
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Hello my name is XXXXX XXXXX you for choosing our service.

What are you repairing? Do you know the model number? All that showed up was see prior details.

Customer: replied 3 years ago.

I'll try again: I first sent a two-paragraph explanation of our problem to a Sears service---looks like that got dropped.

So: We have a 3 year old Samsung 29 Sq Ft refrigerator, Model RFG297AAPN. I opened the door about one and one-half hours ago, and found the light and cold power out, although the front panel was functioning normally. After pushing buttons on the panel, it changed to "PC - ER"; after consulting a web site, we pushed and held the Frig and Freeze buttons, then unplugged the unit.

After re-plugging it in a half-hour later, the frig seems to be working normally. We made an appointment for a service evaluation---but the best we could get is 5 days from now.

Should we unload the frig until then, (obviously a big deal on a holiday week-end); and is it likely to die again soon? How often should it be checked? What else should we do, or expect?

Thanks for your help. Bob

Hello Bob I am so sorry that happened.

That error is a communication error between the display board and the main control board. Your main control board is located inside the panel on the rear up off the floor a bit. There are 2 boards there and the larger is the one I am describing.

There are several things that can cause this error from a drop in power for a second or a surge. A loose wire can cause it, or a corroded connection. These connections are at the dispenser board, the main board at the rear and under the door hinge cover.

I would watch it for 2 hours and if the error does not return, and if the refrigerator is cooling normally then do not worry, it will probably not happen again. If it does I would remove the food from the refrigerator if I could. Turn it off and unplug it then open the doors a little so any moisture that collects can evaporate out. I can tell you it is not common for a permenant problem to just go away like it has. Usually if its bad it does not go away at all.

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Customer: replied 3 years ago.

Thanks, Barry,

That was very helpful.....we'll keep an eye on it, and hold our breath.


Thank you for the opportunity Bob. I hope you and your family have a very nice holiday weekend.