How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19126
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

i have a samsung dmt 400rhs thats giving a low level water

This answer was rated:

i have a samsung dmt 400rhs thats giving a low level water error how do i fix it
Thanks for counting on us to help with your appliance problem. My name is XXXXX XXXXX I look forward to helping you! May I please have you double check model number so I am able to provide you with accurate, model specific information?
Customer: replied 3 years ago.
dmt 400rhs
Is the water level actually low or is it erring mistakenly?
Customer: replied 3 years ago.
its filling with water i assume its the right level then it drains it does it twice and shuts off then gives the low water error code
Number 13 is a sensor that is attached to the LH side of the tank and will likely need to be replaced. The sensor for your model is pictured and available below. It simply plugs in and has one hose attached and is very easy to replace once the appliance is pulled out from the cabinet. Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!


Sensor Assembly <----- CLICK HERE FOR THE CORRECT PART FOR YOUR MODEL








Thank you for allowing me to assist you! I am happy to answer any follow up questions you may have at no additional charge. I appreciate your positive feedback rating!

Customer: replied 3 years ago.
whats the part number
The part number is XXXXX and it is available below.


Sensor Assembly <----- CLICK HERE FOR THE CORRECT PART FOR YOUR MODEL
Customer: replied 3 years ago.
that shows a part for the dmt800 is it the same part for the dmt400 h
Yes, that list is a partial model list only. I have verified your model and the part and have double checked it.
Customer: replied 3 years ago.
im ordering part now if i need help when i get it is there a charge or can i contact you???
There is no extra charge at all, no. You just simply reply and we continue until it is all fixed!
Customer: replied 3 years ago.

I got the part in how do i get the old one out ive got the unit out of the cabinet i see the the part but how does it come out

I believe there is a plastic keeper slide at the top of the part that locks into place after it is positioned.


Customer: replied 3 years ago.


sorry i went out of town just got back i dont see the keeper I just cant seem to get it to come out

It appears to slide for removal.
Customer: replied 3 years ago.


i got the new one in can i fill it and run it or do i need to run a empty load first

I would run a test load empty, just like a rinse cycle.
Kelly and other Appliance Specialists are ready to help you
Customer: replied 3 years ago.


thanks for all your help it seems to be working fine for now

Excellent, very well done!