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The Home Smithy
The Home Smithy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9508
Experience:  30 years repairing appliances
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I have a frigidaire gallery stove. The lock light is displayed

Resolved Question:

I have a frigidaire gallery stove. The lock light is displayed and so I cant use the burners.
Submitted: 1 year ago.
Category: Appliance
Expert:  The Home Smithy replied 1 year ago.
Hi. I'm Smitty. I am a professional appliance repair consultant here to help you diagnose, and repair, your appliance.
What is the model number of your unit, please?
Customer: replied 1 year ago.
I found this number on the back of the appliance. XXXXXXXXX
Expert:  The Home Smithy replied 1 year ago.

I am sorry Claire, but that isnt it.

Look behind the warming drawer to the right hand side. If no drawer remove the kick panel. The number is XXXXX the right.

Customer: replied 1 year ago.
There are 2 numbers
GIEFM397DSA and SFVF44910091
Expert:  The Home Smithy replied 1 year ago.
I am sorry but I do not have the information you require. I will opt out and another expert may be able to assist you.
Sorry for the inconvenience.
Customer: replied 1 year ago.
Did I give you the correct serial number?
Expert:  Chas replied 1 year ago.

Hello from our service,

My name is Chas, I am so happy to help you today.
Before we get started, I would like to help us get on the same page so that our interaction will go smoothly.
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Since I am inviting you back to do any of these, do not use a 1 or 2 rating or this will likely NOT help you get a satisfactory answer. It will delay our task, and it tends to be depressing for the expert trying to help you, often right at the beginning of the exchange, before we have accomplished our task.

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The serial number is XXXXX however there appears to be to many charcters in the model number, Please look carefully at the number again...

 

 

 


Customer: replied 1 year ago.
lets try VF44910091
Expert:  Chas replied 1 year ago.
That is the serial number not the model number

Customer: replied 1 year ago.
could it be ES510?
Expert:  Chas replied 1 year ago.
No, the number you found before, not the VF number which is the serial number, can you reverify the original numbers that you found..
Customer: replied 1 year ago.
The number I found on the bottom stove was GLEFM 397DSA, the number I found on the back of the stove was XXXXXXXXX
Expert:  Chas replied 1 year ago.
THat was the correct number, Have you turned off the power to the unit and then reapplying power to see if the computer resets?
Customer: replied 1 year ago.
yes
Expert:  Chas replied 1 year ago.
Have you done a self clean recently on the oven?

Customer: replied 1 year ago.
I did try to self clean after the problem started. this also did not remove the lock. priot to this problem we have had trouble with the door not closing completely so have been using the lock button to keep the door secure.
Expert:  Chas replied 1 year ago.
Is the voen door locked now?
Customer: replied 1 year ago.
I can lock and unlock without problem. We are using the oven but unable to use the range due to it locking out the burners
Expert:  Chas replied 1 year ago.
But you keep sayng it says LOC on the display correct?

Customer: replied 1 year ago.
Right now there is a red emblem with a lock signal. All of the displays over the range controls are dashes
Expert:  Chas replied 1 year ago.
It appears to be a switch problem on the oven door causing the problem, however I am not sure, so I am going to opt out also, another expert should be with you shortly..
Customer: replied 1 year ago.
Thanks for your help. I am going to close out. Thank you for your help
Expert:  The Home Smithy replied 1 year ago.

Try pressing control/off and holding it for at least three seconds. Please let me know if that doesnt work.

 

Customer: replied 1 year ago.
We tried it. Where do I rate you? Will I still be charged?
Expert:  The Home Smithy replied 1 year ago.

If that did not work then the door lock indicator switch is bad. It is sending the wrong signal to the main control board and that is why the loc indicator is showing.

Give me a minuet or two and I will get you parts information.

 

Customer: replied 1 year ago.
My husband just figured it out. You need to hold the clock button for 3 seconds.
Expert:  The Home Smithy replied 1 year ago.

Great!

Figures that the darn manual would give the wrong button.

Glad you got it fixed. I was about to go nuts digging through the manuals, and parts sites trying to come up with a solution for you.

Have a great day.

Best, Smitty

 

The Home Smithy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9508
Experience: 30 years repairing appliances
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