How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rick Your Own Question
Rick
Rick, Repair Guy
Category: Appliance
Satisfied Customers: 686
Experience:  25 years service experience as a technician. Experienced on both high end and regular appliances.
15929851
Type Your Appliance Question Here...
Rick is online now
A new question is answered every 9 seconds

I have a Samsung Microwave (SMH9187ST) and the door will not

This answer was rated:

I have a Samsung Microwave (SMH9187ST) and the door will not latch. I have removed the door and can hear loose pieces in the door. How do I disassemble the door to replace what I think is a broken latch mechanism?

repairguy : My name isXXXXX will assist you
repairguy : Do you see the plastic trim on the inside of the door?
repairguy : That trim piece is clipped on
repairguy : If you pull it off you will see all the parts for the latch assy
Customer: yes it see the trim piece.
Customer: which corner is best to pry to plastic piece?
repairguy : The latch assy is fairly simple it is a spring and the latches
repairguy : I usually go with a corner away from the latch, just use a flat blade screwdriver to get you started
Customer: got it - broken spring anchor point on the latch mechanism.
repairguy : The only thing you can do is purchase a new door, unless you can rig the anchor point somehow.
repairguy : Would you like me to get you a part number and price
Customer: Yes
repairguy : DE64-02065A is the part number for the new door, you can purchase it for $55.99 from www.searspartsdirect.com
repairguy : To change is real easy remove the upper grill, then the old door will lift off the hinges and new one can be placed right on
Rick and other Appliance Specialists are ready to help you