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Barry G.
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6158
Experience:  27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
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I have a GE profile refrigerator freezer. Bought it in approximately

Resolved Question:

I have a GE profile refrigerator freezer. Bought it in approximately 2009. The unit suddenly is not producing any cold. I have melted visible ice in the freezer compartment. Door controls work fine and I have set the temperatures to proper temperatures. But I don't hear the unit working.
Submitted: 1 year ago.
Category: Appliance
Expert:  Barry G. replied 1 year ago.
Hello my name is XXXXX XXXXX you for choosing our service.

How long has the refrigerator not been making sounds like it was operating? Where was the frost that you melted, was it located on the rear inside wall of the freezer?

Thanks,
Barry
Customer: replied 1 year ago.


Approximately 1 - 2 hours.

Customer: replied 1 year ago.

Yes. The frost was on the rear inside wall of the freezer.

Expert:  Barry G. replied 1 year ago.
Thank you Scott, do you have a volt meter or a test light?

Barry
Customer: replied 1 year ago.


No.

Expert:  Barry G. replied 1 year ago.
You need to get one, do you have a friend, neighbor, anyone you know that has one? And it does not need to be an expensive one. I believe you have more than one problem and the only way to be accurate is to test.

Thanks,
Barry
Customer: replied 1 year ago.

I could go out and buy one, but it would take me about 15 minutes. Is there anything I could try to reset the machine?


 

Expert:  Barry G. replied 1 year ago.
Yes you could unplug it for about 5 minutes then plug it back in an see if the software will reset in the control board.

I do not mind waiting at all, its no problem. I am here for at least 3 hours more. Save this page to your favorites so you can get back easily. I will know when you have replied. Remember cheap is good, there is no need for an expensive meter for testing appliances.

Thanks,
Barry
Customer: replied 1 year ago.

Thank you. I will go and get the volt meter. In the meantime will unplug the unit, then plug it back in in 15 minutes.

Expert:  Barry G. replied 1 year ago.
You are very welcome, if it starts then it will be narrowed to 2 parts instead of 3 and a test will still be needed. I have pictures with arrows, it will not be difficult.

Barry
Customer: replied 1 year ago.

Just unplugged it for 5 minutes, then plugged it in again. Now works fine! Thank you very much.

Expert:  Barry G. replied 1 year ago.
Your welcome Scott. there is still a problem with the defrost would you like to check that?
Customer: replied 1 year ago.

Is that easy to do? How would I do it?


 

Expert:  Barry G. replied 1 year ago.
Was there frost everywhere in the freezer or just on the rear wall?
Customer: replied 1 year ago.


Just on the rear wall.

Expert:  Barry G. replied 1 year ago.

Did you remove the rear wall to defrost the coils behind it? Or did you have it off for several hours to let it melt out?

 

Barry

Customer: replied 1 year ago.


It was off for about 3 hours total. I do not have the skill set to remove the rear wall. Also, 9:15 pm here, so I think I will accept that the machine is now working.


 


Thanks for your help.


 


- Scott


 

Expert:  Barry G. replied 1 year ago.
Okay I understand Scott, look if you end up calling someone over the freezer not defrosting the problem will either be the defrost heater or the defrost sensor. Both are relatively inexpensive parts. Also if the fresh food section does not cool enough let it melt out longer. 3 hours is kind of short so it may not. Let it melt longer and you will get about 10 days out of it if it happens that you need to.

Please ask if you have any questions, if not please leave a rating for me.

Thank you for the opportunity,
Barry
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6158
Experience: 27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
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