Appliance Repair Questions? Ask a Technician for Answers ASAP
my name is XXXXX XXXXX I am an appliance expert here with justanswer.com and I can help you
what make ac are you referring to here?
It's a Sharp
have you check the other end of the power cord back to the inside of the machine?
Is this an in the wall ac unit? or one in the window?
That was going to be my next step but I can't get the back of the unit off to check and see if power is getting to the unit. The unit is mounted on wheels so you can roll it around
ok. gotcha. That makes it easier that it is a portable one.
what you want to do is look all around the edges of the back side and front for the screws to remove the back and front panels to get access to the inner parts of the machine.
now, with the portable ones it does make it difficult because there are sooo many screws, but it makes it easier to work on.
some of the screws are hidden and recessed into the plastic cover so you will need either a long screwdriver or drill to get it out.
i have taken out every screw I can find. There are only six screws in the back of that unit and none in the front. thats what is frustrating me.
I know it is frustrating and working on these machines can be less then fun.
If all the screws are out the back and front access panels should come apart.
have you tried taking a small thin putty knife or screw driver to the front cover area? near where the air comeout of the machine on top?
this is where the back and front panel meet. and sometimes the plastic pieces just need to be separated.
Just be sure not to crack or damage the plastic. so if it is still not budging with little effort then stop and look to make sure you have removed all the screws.
I am having trouble locating the exploded view diagram for your machine. This would show me exactly where the screws are. This way we can be sure that you have removed all of them.
I will continue trying to get the pictures.
in the meantime, the problem is that the machine has gone completey dead? no lights, no function at all?
No I haven;t tried that. I've benn trying to pull the back off and the vent that comes out of the unit is vertical and stiks above the case about a inch an a half so I'm preety sure the back has to be lifted straight up.
oh. you havent removed the intake and exhuast vents from the back of the unit yet? i thought that since you were trying to get the back panel off you had removed the vents? if not, they should just twist off. turn the vent hoses either clockwise or counter clockwise and pull the vent hoses off. without them off the panel will not come off.
if you follow the plug from the wall to the machine, does it go to the bottom back of the machine, or to the side?
No I've done that. The vent hose is off. The power cord goes into the back at he bottom over to the left hand side as you are looking at the back of the unit.
ok. just wanted to be sure.
i have located the user manual for your machine. I have worked on this model several times. and i know for sure that there are screws on the sides of the machine as well as some that are recessed into the back of the machine that need to be removed before you can pull the back and front panel off.
I am going to another room to look. I will be right back
also be sure that you have removed the drain plug. sometimes the drain plug left in the machine on back is enough to keep the back on.
i am going to look through the manual to see if there are any other screws we are missing. but i dont think there is.
I know this may seem silly, but on your model ac, if the water tank inside the machine is full the machine will not turn on.
so check to make sure that is empty
but if this machine is completely dead, no lights nothing, then you either blow the fuse on the control board and the board needs to be replaced because of that. or the power cord is bad.
and we can check either one of those until you get access inside the machine.
let me know where you are at with checking for the screws on the back and sides of the machine. how are we doing?
I have just looked all over that machine and the only screwws I can find are recessed in the back. I have taken the drain plug out and that is not holding it. The front cover is supprted be plastic spacers and is about a half inch and I can just see behind it. Is it possible that this just snaps in place without scews.
yes. the front top is just snapped in. That is why I mentioned taking a putty knife to it. But it will still not come appart until all the screws are off.
go ahead and try to unsnap the front and maybe that will give you a better look at the panels. but again, if the plastic is giving you too much trouble dont force it. you dont want to break it.
is this machine completely dead? no lights at all? and are you trying with the remote or by pressing the control on the machine?
Again, if this machine is completely dead and you have tried not just the remote but the control panel as well, and still nothing, no lights or function at all, we know it is either one of two things. The main control board or power cord. And again, to know for sure what is the problem we will need to get access to the other end of the plug that goes into the machine and to the control board. You will then with a meter need to check the power cord for continuity and then the control board while it is plugged in for full voltage.
we will then know for sure if the control board or power cord is the problem.
but if you cant get the machine appart, you will not know what is wrong.
and I am sorry i cant give you more specific instructions and help to remove the back and front panels. I wish i was there with you to show you.
I give you the option of ordering both parts for this machine and when you have the machine apart, you can install the cheaper power cord first. Then check the machine to see if that fixes the problem. and if it does, then return the control board. That will be the cheapest way to fix this machine.
But if after installing the cord it still doesnt work then install the board and try again. and you might still be able to able to return the cord to get your money back.
If you are interested in going this route let me know and I will tell you where to get the parts from.
And if you feel satisfied with my help please remember to rate my performance positively below with ok service or better rating. and if you need more help please come back here again and I will help you more for no additional charge.
did you recieve my last response that I have looked all over ths machine and can only find the recessedscrews in the back.
yes. I have.
have you recieved my reposnses back to you?
Are you recieving my responses
es. are you receiving mine?
Thanks for your help. I was finally able to find two hidden screws holding the front panel on and unsnapped the front cover and every thing else came off with ease. I checked tha power cord and power is getting to the unit so the cord is good. I found a 3 amp fuse on the circuit board and checked it with a continuity meter and it is good. What next?
Again thanks for your help. I'll call and get some prices and go from there.
I will keep your name, thanks for that info. Just for an update, I called that number the gave me and they don't handle sharp parts so the transfered me to sharp directly and going thru their phone answreing system finally got to somebody that gave me the phone no. of the local dealer. called them and they said their manuals don't show that so they called sharp and finnally found that it would be a special order item at a cost of $180.00. So now I will make a decision. Again, thanks
sorry I haven't gotten back to you sooner. I haven't done anything yet with the air conditioner. I will try and find the part no. and get back to you. But I did have another idea. I bought this air conditioner for my 40'x15' florida room which does not have a duct from the central air. We only use this room a couple of hours a day or sometimes more if we have a family function. I don't need the temperature control and other features that circuit board supplies. Is there a way to bypass that board and simply have an off on switch which is basically how I controled it before it quit?
The final out come of all of this is I bought a new window unit air conditioner and heat pump so now I can have air in the summer and heat in the winter. I am glad I found you tho and I will keep you on file so I know who to call when I need help. Thanks again.