My name is XXXXX XXXXX I am an authorized Electrolux and Frigidaire service tech and I can help you today.
I apologize for the delay in receiving a response. I have just logged on for the day and am just now seeing your question has not been answered.
Please realize that it can take some time to get the right expert to answer your question.
from your description it sounds like the ref is having a defrost issue, is that correct?
I know you have said that behind the ice maker there is a build up of ice and that it is dripping towrads the front of the bucket, but have you checked the evaporator behind the back inside wall of the freezer for ice build up?
If so, what have you found?
and finally, have you checked to make sure that the door chute to the dispenser has not been left open?
sometimes, if that door chute that allows the ice to come out the door is stuck open just slightly it will allow warm air from outside the ref come into the dispenser and ice bucket area and defrost the machine. and the ref will over compensate for the warmer temps by making the ref run constantly. In efforts to keep the ref cool it will continually run. which in turn causes the ice build up in back. and if that ice build up is left unattended to it will prevent cool air from getting to the ref cabinet and give you the warmer temps.
so please look and tell me if that is happening and get back to me here and I will help you more.
hi jon, i submitted an additional question about the ice maker on this same refrigerator. it appears that i may have not submitted it, or just thought i did. this other issue is, that the ice maker is creating ice, but there is also a slow drip coming out at the dispenser. my question was, is this a common problem with this type of refrigerator? and what could be the root cause? a defective part, or just something that needs some sort of attention like cleaning ? (this problem existed before i changed the power inverter board) thanks for any guidance concerning this problem.
jon - jim here again about the dripping ice maker on the gallery model fridge. i went to the "lengthy http address link" that you mentioned for your reply, but did not find any there. it said it was a "live chat" format, but it would not allow me to type anything for correspondence. what is going on at this site?