How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jon Your Own Question

Jon
Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3508
Experience:  Appliance Service Technician with 10+ years experience.
60802242
Type Your Appliance Question Here...
Jon is online now
A new question is answered every 9 seconds

Maytag Centennial Washer Problem

Customer Question

I have a Maytag Centennial washer model#MVWC300XW0. When you push the start button, the sensor light comes on, the lid locks then it starts to spin. Then the 'lid locked' light starts blinking and it does nothing. Also the spin cycle wasn't working on the normal wash cycle, but would work if you set it on the "drain and spin" cycle. Could we maybe run it through the codes and see what is wrong?

Submitted: 1 year ago.
Category: Appliance
Expert:  Bryan replied 1 year ago.

Hello,

Thank you for using this service

Sure we can run diagnostics on this.

C TEST MODES

1.Be sure the washer is in standby mode (plugged in with all indicators off).

2.Perform the following sequence of movement using the cycle selector knob.

NOTE: AFTER RESET

sequence "a" through "e" must be completed within 6 seconds.

RESET

- Rotate cycle selector knob counterclockwise one or more clicks to clear sequence.

a. Rotate cycle selector knob clockwise one click and wait ½ second.

b. Rotate cycle selector knob clockwise one click and wait ½ second.

c. Rotate cycle selector knob clockwise one click and wait ½ second.

d. Rotate cycle selector knob counter clockwise one click and wait ½ second.

e. Rotate cycle selector knob clockwise one click.

Successful activation of Diagnostic Test Modes will be indicated by all status LEDs (except for Lid Locked) flashing ON and OFF in half-second intervals.

NOTE: LED names may try that and let me know if it goes into diagnostics mode.

Customer: replied 1 year ago.

All lights blinking...

Expert:  Bryan replied 1 year ago.

To access fault/error codes, perform steps 1 and 2 of Activating the Service Diagnostic Test Modes. Turn the cycle selector knob until the status LEDs correspond as follows.

Press the START button to enter Fault Code Display Mode. The status LEDs flash on and off.
1. To view last 4 fault codes:
 Turn cycle selector knob clockwise to view fault codes in the order of most recent to oldest.

Fault/Error Code Display Method- Fault/error codes are displayed by alternating the state of the Status LEDs in one second intervals.

All fault/error codes have an F# ***** an E#. The F# ***** the Suspect System/Category and the E# ***** the suspect Component System. You need to check which lights are blinking and count the blinks for each light.

Customer: replied 1 year ago.

All lights were blinking. I turned knob 1 click right and the done light came on.

Expert:  Bryan replied 1 year ago.

Okay that indicates F1 E1, main control fault. The main control has failed. This will need to be ordered and replaced. I am including a link below to the part.
control Click that blue link. It is part number 6 on this diagram. I wish It was better news.

Customer: replied 1 year ago.

The new main control board came today. Just installed it and the machine is doing the exact same thing. When I run the diagnostic test it still comes up with the done light lit constant. Please help

Expert:  Jon replied 1 year ago.

Hello, Can you tilt the machine back and look under the washer for me please? I would like for you to check the belt and pulleys. If you pull the washer away from the wall about three feet and tilt it back against the wall you should be able to get under the washer and look. If you look and see directly under the centre of the bottom of the tub, there should be a belt cover and the belt going around the motor and tranny pulley. Does it look like the belt has come off the pulley or does the belt cover look like it is grinding on the belt or does it look like the belt has come off completely? Or the pulley has come off completely?

Most common issue for these models is the tranny and motor pulley nut, the nut that holds the pulley in place, comes loose and can come off completely and cause the pulley to drop and thus make the belt shift and come off. Take a look and see if this is happening. If it is, locate the pulley nut first, then remove the 5/16 nuts holding the belt cover on and remove them. Then remove the cover, replace the belt on the pulleys and tighten down the nut to the pulley and replace the belt cover and 5/16 nuts and you should be ok. Please check that and get back to me here and let me know what you find. Thanks.

Customer: replied 1 year ago.

Belt is on and everything seems to be spinning fine..

Expert:  Jon replied 1 year ago.
Ok. Thank you for checking. What is the washer doing?
Customer: replied 1 year ago.

When I load the machine the sensing light and lid lock lights come on. It spins for a second, the lid lock light goes off. Then it spins a couple more times and the lid locked light comes on blinking.If you wait about 10 min. it will fill with water then goes to wash light, but the lid locked light never comes on and it doesn't agitate or spin out at the end of the cycle just drains...(same with rinse cycle).Then it never goes into spin.The light comes on but it doesn't spin out. I did the 3 clicks right,1 click left, 1 click right diagnostic test. All the green lights lit up and stayed on. 1 more click to the right.and the "done" light came on (not blinking) . Last guy said that is the code for a bad main control. Replaced it last night and it is still doing the EXACT same thing. Same thing comes up when I run that test again. Please Help

Expert:  Jon replied 1 year ago.

The 'done' light flashing in error code check mode doesn't mean that you need the control. It actually just shows that the control board doesn't register any errors. But the issue here is that the control board doesn't always register that there is an error when the machine fails. Sometimes and actually most times on this model machine the control board will not register an error. The lid lock light is not coming on consistently and the machine is filling then stopping then filling and is starting again. This is actually almost common on this machine. When it does this it is actually going through a load sense and trying to sense how heavy the load is and how soiled it is as well. It often stops and starts again in the first few minutes of the cycle. Now, if the belt and pulleys are ok underneath the machine and the machine still gives you the inconsistent washing and starting and stopping after the first ten minutes of a wash cycle then you may need a new actuator. The actuator on this model is located just next to the motor and it will shift the tub into position to spin and to wash. It is a common part to fail when you are having a washer that is starting and stopping like yours. The control board is the next most commonly replaced part on this machine. So if you have already replaced the control board part number W10438123 and that didn't fix your issue, then we know you need the actuator. It is part number W10006355 and should cost about $55. Install that and it should fix your problem. You can get the part at http://applianceassociatesli.partsquik.com/ . Just click on or copy and paste the link above to your browser to open the website. Then enter in the part number I gave you above for the actuator and have them send it out to you. You can also call them and do everything over the phone, sometimes it is quicker that way. Please feel free to call them directly. Their number is(###) ###-#### ***** just give them you part number and they will send it out to you. Please get back to me here if you have more questions r need more help and I will help you more.

Thanks.

Customer: replied 1 year ago.

The "done" light was not blinking in error mode. It was on constant. Does that make a difference? I just hate to keep dumping money into this if it's not a for sure fix.

Expert:  Jon replied 1 year ago.

You had already looked at the error codes a few days ago. And you came up with the f1e1 error. Which is for a bad electronic control board.it is part number w104381123. Is that the board you replaced? If not, then you replaced the wrong board. If so, then like I said earlier, there is another problem with your machine. And it is recommended by Maytag and whirlpool that when replacing the control that you also replace the shifter actuator at the same time. Since they are connected electrically, when one shorts out or is damaged, it is usually the other part that gets damaged as well. So if you did replace the correct control board also replace the actuator. I work on these machines constantly and see this error often. And 80% of the time when you have this error or problem the control and actuator are the problem. If you would like to run another error code check cycle then just follow the steps listed above in the earlier post and go through the last four error codes. If again the f1e1 error comes back, then I would replace the board and actuator at the same time. Run that and come back to me here and let me know what you find and I will help you more. Thanks

Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3508
Experience: Appliance Service Technician with 10+ years experience.
Jon and 9 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
You nailed it.... I replaced the actuator and everything is running fine again. Thanks so much you definitely now your stuff.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions

Chat Now With An Appliance Technician
Jon
Jon
Appliance Service Technician
1872 Satisfied Customers
Appliance Service Technician with 10+ years experience.