How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 26795
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

I have a kitchenaid dishwasher model kude03ft. Due to a leak,

Customer Question

I have a kitchenaid dishwasher model kude03ft. Due to a leak, I just replaced the diverter motor and sump assembly but water is still leaking from where the diverter motor enters the sump. Is there something else I should be doing to seal where the diverter motor enters the sump?
Submitted: 1 year ago via PartSelect.
Category: Appliance
Expert:  John replied 1 year ago.
Hi I,m John I will help you with the leak problem .
After replacing the diverted motor and sump it should not leak as both parts are new .
Is the rubber O ring sitting properly on the devouter pump ?
Customer: replied 1 year ago.

I did not see an o ring on the old diverter motor or the new one.

Expert:  John replied 1 year ago.
Try putting a bead of Silicone around the motor this should stop the leak .
Customer: replied 1 year ago.

I did read that someone used silicone but the reason I purchased a new motor plus the sump is that both together would form a perfect factory seal. Any idea why this did not work.

Expert:  John replied 1 year ago.
The only thing I can see is a flaw in the sump it does happen .
Expert:  John replied 1 year ago.
Why a poor rating , its not my fault the sump has a flaw and Silicone has to be used to do the repair, try sending the sump back for a replacement .
Customer: replied 1 year ago.
Relist: Answer quality.
I would like another opinion. Appliance doctor suggested an o ring was a part of the assembly which it does not appear to be. It would be nice to see if another expert could provide some more information.
Expert:  Appliance Guru replied 1 year ago.
Thanks for using this service. I am a different tech

The sump is suppose to include the diverter motor seal. They had a lot of problems with this and they may have sent you a defective one or one without the seal at all. The part number you need to get the seals is this one CLICK HERE. If you received that one you have a defective one or one that did not have the seals with it.
Customer: replied 1 year ago.

Thanks. I did purchase from parts select the pump housing PS2329328. Is this different from the one you mentioned?

Expert:  John replied 1 year ago.
Its the same as you ordered but if no motor seal send it back for an exchange .
A new sump and motor should not leak .
Expert:  John replied 1 year ago.
This link shows a package of seals with the sump and motor , so you did get the replacement sump and motor but without the seals .
http://www.apwapplianceparts.com/Store_Part.aspx?Id=685952
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 26795
Experience: Appliance repair business owner for over 43 years.
John and 6 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
Thanks for the link http://www.apwapplianceparts.com/Store_Part.aspx?Id=685952 ) but it shows the pump motor assembly with hose clamps. My problem was with the diverter motor fitting securely into the sump assembly.
Expert:  John replied 1 year ago.
++You should have gotten seals with the parts as shown in the picture .

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here

Expert:  Appliance Guru replied 1 year ago.
If you want to deal with appliance doctor that is fine, you had relisted the question for a second opinion. Still the information is not correct that I have read so far, but you have already rated appliance doctor for the help he has supplied. If you wish to continue with me please rate my answer or I will assume you would like to continue with appliance doctor.
Customer: replied 1 year ago.

I did not realize that by rating the appliance doctor that it would prevent you from receiving some of the funds. I would like to give you an excellent rating because your response was more accurate and helpful but it would require me to pay an additional $30. I am a first time user of this service and it's a little unclear as to how things work. I ordered a new sump which will arrive Friday. If I need more help, I'll be asking for your assistance.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions