How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tyler Z. Your Own Question

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 59008
Experience:  9+ years being an appliance technician with factory training.
13574879
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

display went out. only oven light seems to be working

Customer Question

display went out. only oven light seems to be working
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

Did you run self clean before this happened by chance? And do you have the full model number which is located on a sticker around the frame of the oven and can be seen if you open one of the doors. The model number you have listed is a partial model number so it's correct, but there are so more digits after the rbd245.
Customer: replied 1 year ago.

this is a double built in oven moder rbd245pr000, and no self cleaning was run recently

Expert:  Tyler Z. replied 1 year ago.

OK perfect. So, there are only 2 things that can cause the display to be dead while the oven lights still function.

1. The oven is only getting 120 volts instead of 240 volts so it's getting 120 volts to the lights, but not to the display board which means you have a bad fuse since you've already flipped the breaker.

2. Your display control board has shorted and needs to be replaced.

In case you need the display board, below is a link to the part you'd need to order.

CLICK HERE for display board

Now for testing. You're going to need to remove the control panel and use a multimeter to test power at the control board to see if you have power to the display board or not. Open the bottom oven door and remove the 2 screws going into the side trim pieces around the oven frame toward the bottom. The side trim will then unclip at the bottom and pull forward about an inch with some wiggling and force. Then pull straight down to remove the trim. Shut the door and look at the control panel. On the right and left side at the bottom of the control panel are 2 screws that you unscrew and the control panel will pull forward, up, and off.

With a multimeter test power power between 24-3 (black wire) and 24-1 (white wire). If you just don't have 120 volts, then you have a bad fuse. Follow the black wire back to the fuse and replace the fuse. If you have 120 volts between black and white, then you need to replace the control board.


Expert:  Tyler Z. replied 1 year ago.
I see you tried to start a new question, but hopefully you can find your way back here because I answered your question here on your original question.

Customer: replied 1 year ago.

In case it is the fuse; is this fuse readily available or does it have to be special ordered?

Expert:  Tyler Z. replied 1 year ago.
It's usually something you can pick up at any appliance parts store or hardware store. You just need to remove the fuse and bring it in and they can match it up. If the hardware store doesn't have it and you need to go to an appliance parts store, be sure to bring your model number along with the part so they can look it up.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 59008
Experience: 9+ years being an appliance technician with factory training.
Tyler Z. and 2 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.

thank you very much for your prompt response.

Expert:  Tyler Z. replied 1 year ago.
No problem and I wish you only the best of luck.

Please remember to rate my service once you have all the information you need. If you have any other questions, please ask me – I’ll be happy to respond. Thank you!

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions

Chat Now With An Appliance Technician
Tyler Z.
Tyler Z.
Appliance Technician
59008 Satisfied Customers
9+ years being an appliance technician with factory training.