Hello, Thank you for using this service, I will be helping you with your problem today,
good afternoon , what part of the dispenser did this get caught in ? can you tell me from this diagram ?
It fell down the front left corner dispenser that's labeled "Detergent."
OK. Are the clips under the control panel? As I'm facing the washer, do I open the washer door and slide the putty knife through or do it with the door closed. It seems pretty tight either way.
ok. I got the lid raised and removed the plastic dispenser form. I could see the chain at the bottom between the inner and outer basket. I tried to catch it with a long claw-thing but couldn't grab it. Any suggestions?
this is a huge job, theres no video for that unfortunately. you would need to take the cap off in the middle and then the bolts under that to get the agitator and wash plate out. then the hub. until the inner drum is loose then lift it out. this is a big job but with the diagram I sent you , you should be able to do it.
I GOT THE CHAIN!!! I moved the drum around until I could see the chain clearly and tried again with my claw extension thingy and it grabbed it! Thank you so much for your help. I never would have figured out how to open that washer. My husband will be so proud of me!!
Have a great weekend. You've made mine so much better! God bless you!
Thats Great ! good job ! Please don't forget to rate me 3 or above so I get credit for helping you. thanks and best wishes, Bryan