Hello my name is XXXXX XXXXX you for choosing our service.Check the floor under the drawers. Is there any frost on that floor near the back wall? The very smallest bit?
Also who installed the circuit board?Thanks,Barry
No frost at all, clean as a whistle. The repairman installed the control panel and both thermistors.
My husband isn't home right now and I can't move the fridge alone. I have a model # XXXXX would that help? RF043660.
My husband should be home by 4:00 EST.
Okay - thanks. I'll find out what time he will be home. If he's delayed and comes home after 5:00, then I'll have to contact you tomorrow because I won't be back until after 8:00 pm.
Okay - thanks. I just spoke to my husband and he said he should be home around 4:30. If it's any later than we'll try to catch up with you when I get home later Thanks again.
Hi Barry - it's Michele. I got back earlier than expected. My husband moved the fridge and the control panel is vertical.
Unplug the refrigerator, remove the cover. Ignore the red arrow in the picture but look at the blue arrow. At that connector number one is the very first hole on the left,,,not wire the hole. Number two is right beside of it. Cut that number two wire, cut it long so that some is sticking out then tape it with electrical tape at both ends,. Plug it in and turn it on, it should then cool.One last thing if it does you should be able to recoup some of your loss on un-needed repair's. The very first guy who installed that board should have known to do that, there is a list that GE sends out about that boards installation for all the different methods depending on the model every month.If you have any questions use the reply to expert link and please let me know. If not please rate my answer when you are ready.Thanks,BarryCLICK TO ENLARGE
Barry - the issue was resolved and the refrigerator started cooling immediately. Thank you !!!! Just so you know, I spoke to the owner of the repair company and he told me that we should not have cut the wire and that he stands by what they did - it was working when his repair tech left, which it definitely was not. The conversation got really ugly and he ended up yelling at me telling me I was trying to tell him how to do his job. All I asked was if the control panel that they replaced could have been defective and he said absolutely not, which I also know is not true. I spent over 3 hours on the phone this morning with GE - got a serious run around. I was trying to find out if the board that was replaced needed to be modified since the original board is no longer available. No one could tell me this answer. Anyway, just wanted to let you know the outcome, which is that I'm technically out $340 for unnecessary labor and parts. I will be filing a complaint with the BBB. Thanks again.
Hey Michelle, thats all incorrect information and I can back it up. Had I not been trained by GE I would not have known. That persons people are lacking in the training or information they are receiving. That guy is all wrong, bad wrong.Looky, I really appreciate your business. All of us here at JA do. Thank you for trusting in us. We do care about our customers and I am so glad to hear its working for you.
Oh one more thing, there will probably be a survey coming. One thing you could do for me is fill it out please. It really matters.Thank you so much,Barry