Hello, and thank you for using this service. I'll be helping you with your problem today.So it's possible that your icemaker is just beginning to fail and not cycling on it's own, or it's possible that the ice is jamming the tray from rotating properly. Thaw out the icemaker with a hair dryer to make sure that there is no ice preventing it from functioning properly. If you press and hold the test button after that, it will dump the ice/water (have a bucket to catch the ice and water you were thawing) and begin to fill back up again. If it won't cycle on it's own in the next 24 hours, you'll need a new icemaker. Below is a link to the icemaker you'll need to order and replace to fix the issue.CLICK HEREIf you need more help, please use the reply tab to continue our conversation. If you do not require further assistance, kindly rate my service.
I will try the defrost. Please confirm that I did NOT sign up for continuing charges to my credit card.. If I have to replace ice maker, will I still be charged $50.00 for your response?
Waiting to see if your suggestion fixes problem. I intend to tell Sears that I will never buy another appliance from them, due to their forcing me to go thru your service before they would talk to me. This has nothing to do with your service. I will rate you, once I determine if your suggestion fixed the problem. If it did not, my rating will be very poor.
The concept that I pay $50.00 to be told that I need service from Sears is very disturbing.