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Hello, Thank you for using this service, I will be helping you with your problem today
Good morning. the issue is an electrical problem in the home not the appliance. the range is sensing either a bad neutral or bad line running to the range, this could be either a bad circuit breaker or a wiring issue,this could also be a problem from the main line to the house, there is one thing you should check yourself before calling and electrician. Pull the range out and unplug it. take a look at the cord where it connect to the range at the terminal block. see if the connections are tight. look for burned connectors or loose connections. there are three screws make sure they are tight, from what your say about the crackling noise it sounds like there may be a bad connection or cord. the cord is connected to part number 255 on this diagram.
I will work on the connections this afternoon and get back to you with what I discover.
I checked all connections on both the range and inside the 220V 3-prong connection box on the wall that the cord plugs into. All these connections were very tight, with no evidence of any burn marks that might indicate arching from a loose connections. Everything looks clean and tight.
So I plugged the range back into the outlet yesterday morning and used it to cook dinner last night. About 12-hours later I woke-up to the sound of the alarm on the range with the same error code "bad line" being displayed on the digital readout. There were no sounds of hissing or cracking that my wife thought she had heard previously.
Do you think I should put in a new circuit breaker just to be certain there is no line problem before I call for Range technician ($80 service call)?
Where is is this sensor located that thinks there is a voltage input problem--in the range terminal block? Would this need to be replaced
Apologies...the previous model number I gave you was off the sales/invoice from the distributor.
The model and serial numbers below are directly off the inside lower oven door panel:Model #: P B975D P2BB
Serial#: ZS2 13371Q
Everthing on the range works fine (both lower and upper oven, all burners, lights etc. all work normally)--until the sensor sets-off an alarm because it detects a problem with the incoming electric line. Once the alarm is tripped, you have to flip the circuit breaker and then the oven will again work fine until the sensor trips another alarm.
Often, the oven can be plugged-in for 4-8 hours before suddenly the sensor sets-off the alarm again. This delay seems odd if there is in fact a problem with the incoming line--would you agree?
The only panel I took off was the small one---so that I could access the terminal block.
Question:Do you think I should replace the circuit breaker --- so that we know problem is not in the line?
ok. Thanks for all your assistance.